Experience

Ackerman Security

• United States
• Security and Investigations
• 100 - 200 Employee

• Client Support Specialist

  • Jul 2011 - Present

  Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Work with outside technicians, to ensure that signals are received properly andsignaling devices are restored to normal operation.Initiate necessary action when irregular alarm and trouble signals are received. Resolve billing questions, accounts receivable, and maintenance.Notify appropriate authorities and customers if alarm signal is received.Serves as liaison between the customer and various departments.



SouthernLinc Wireless

• Administrative Assistant

  • Jan 2010 - Jan 2011

  Prepare and modify documents including correspondence, reports, drafts, memos and emails. General clerical duties including photocopying, fax and mass mailing.Record, compile, transcribe and distribute minutes of meetings.Ensure protection and security of files and records.Designed electronic and hard copy filing system Prepare and modify documents including correspondence, reports, drafts, memos and emails. General clerical duties including photocopying, fax and mass mailing.Record, compile, transcribe and distribute minutes of meetings.Ensure protection and security of files and records.Designed electronic and hard copy filing system