Vice President Strategic Partnerships

• Jan 2023 - Present

A newly created role to strengthen our relationships with our TMC partners. A newly created role to strengthen our relationships with our TMC partners.

Licensed Realtor & Relocation Specialist

• 2017 - Mar 2023

Assist expatriates in realizing their dream of owning a second home in the Caribbean by providing expert advice on buying real estate and relocating to Roatan, from residency in Honduras to shipping household goods. Developed and implemented business and marketing plans for Roatan Executive Realty, refreshed logo design and branding, and expanded brand recognition from a small local company to a more competitive global entity. Developed a privately branded website and utilized digital marketing and social media to promote services. Established a Sotheby’s franchise in Roatan with responsibility for securing a location, startup operations, onboarding staff, and creating standard operating procedures according to Sotheby’s international global requirements. Consistently exceeded corporate goals and objectives with more than $1 million in sales annually. Show less

• 1997 - 2015

Directed and drove sustainable growth of $3 billion LATAM operations while cultivating a company culture focused on customer satisfaction and enterprise-wide collaboration; expanded network from ten to seventeen countries in just two years.Mentored, trained, and led a team of nine direct reports including Country Managers, Directors, and Account Members with more than 1K employees. Acted as a strong internal advocate for the market, educating peers and leaders on local laws, regulations, and customs to ensure favorable and respectful conflict resolution.Promoted to also manage the BCD North American Affiliate Program consisting of thirty-four agencies across the US; made BCD products and services available to Affiliates and collaborated/consulted on multinational expansions into the BCD global network resulting in new business for BCD and a global product offering not previously available to Affiliates.Oversaw acquisition of companies in the six largest markets of Argentina, Brazil, Chile, Costa Rica, Mexico, and Peru. Doubled earnings between 2010 and 2015, achieving $460 million in total sales with $50 million in new sales growth per year. Achieved 98% customer retention goals and improved employee satisfaction 10% over previous years after acquisitions; promoted service consistency balanced with high touch service. Improved productivity by 6% and reduced headcount by adding Brazil, Costa Rica, and Peru to the North American network and back office. Show less

• 1993 - 1997

Interfaced with global client base to drive strategic vision, product, and service offering of a domestic agency into a multi-national network; oversaw acquisition and partnership development of seventeen Latin American agencies to ensure compliant, strategic execution. Worked internally with C-level leadership to create and institute partner management processes. Provided counsel throughout negotiations and integration of growing worldwide network of independent agencies, joint ventures, and owned entities. Show less

Global Account Manager

• 1986 - 1993

Pioneered the first and highly acclaimed combined corporate and travel services program; built and led teams in planning, development, and execution of global strategies. Consulted with large market clients and coordinated implementation of new products and services. Worked closely with decision-makers within accounts to gather actionable information, deliver strategic recommendations for cost savings, and manage business plans to assess goals and results. Received “Service Excellence Award” for implementation of Malcolm Baldrige National Quality Program for Performance Excellence. Show less