Experience

The Traveller Inc.

• Canada
• Events Services
• 1 - 100 Employee

• Office Manager

  • Jan 2014 - Present

  Here is a overview of the organization that I am proud to be a part of: The Traveller Inc. is a premier experiential Travel, hospitality & event management service organization with over two decades experience delighting North America's Fortune 500 companies, Professional Sport Teams & world -traveled individuals seeking Lifetime Memories. They have custom-designed and executed programs on 5 Continents on behalf of their clients, from business meetings and conferences to reward programs, always delivering an unforgettable experience. The Traveller has access to any international elite sporting and cultural event experience and they are committed to creating unique one-of-a -kind experiences with exceptional customer service. Creative - out of the box - strategic thinkers with hospitality at the heart of what they do and who they are. The Traveller understands the value of the client and the importance of the clients that they will be hosting. For more information visit: www.thetravellerinc.com Show less



Life Coaching

• Toronto, Canada Area

• Independant Personal Consultant and Life Coach

  • Jan 2010 - Present

  Development and promotions of Life Coaching, mentoring, personal development programs and customized workshops for private clientele and volunteer communities through GTA. The preparation of the full lesson plan and material is based on the Life Skills Model. I lead groups through life skills lessons and facilitate their practicing and learning of new behaviors necessary for enhancing confidence, self esteem and quality of life. Development and promotions of Life Coaching, mentoring, personal development programs and customized workshops for private clientele and volunteer communities through GTA. The preparation of the full lesson plan and material is based on the Life Skills Model. I lead groups through life skills lessons and facilitate their practicing and learning of new behaviors necessary for enhancing confidence, self esteem and quality of life.



itravel2000

• Canada
• Travel Arrangements
• 1 - 100 Employee

• Insurance Sales Manager and Trainer

  • Mar 2012 - Nov 2013

  I am the sole point of contact and expert of Manulife Financial Travel Insurance for Itravel2000. Available to assist Sales Agents in driving sales of travel insurance by identifying skill gap areas, coaching and training. I promote confidence and growth in all Sales Agents to strengthen insurance conversions and opportunities. Identify areas of growth by educating staff on benefits of group sales. I work to strengthen the performance, development and knowledge of all Sales Agents where Travel Insurance is involved through one-on-one coaching, by creating a guidelines and training manual offering scripts, common objections from customers, and detailed reference documents. Create and conduct ongoing trainings and workshops to existing and new employees such as: Product Training, Positioning Insurance, Tools to secure Sales, Benefits, Handling Objections and Creative Ways of selling Travel Insurance. Provide market intelligence by researching competitor's services and products and use this information to create comparisions on pricing and service to assist Sales Agents on the benefits of promoting Manulife's product line and services. Show less



RBC Insurance Company of Canada

• Business Development Manager Travel Insurance

  • Sep 2000 - 2010

  •Acted as a strong representative for the organization raising the company profile. •Contribute to Regional Sales plan targets by training and improving product knowledge and sales confidence amongst staff of over 230 travel agencies in the GTA. •Increased exclusivity relationships of Business Partners by consistently providing meaningful and timely service combined with support in enhancing operations through business initiatives of mutually beneficial resolutions. •Developed BRAND awareness, awareness of value and opportunities for Business Partners, cross leveraging the organizations capabilities thus satisfying Partnership needs. •Acted as a positive and impressionable spokes person and presenter on behalf of the organization to large audiences of industry partners and consumer events. •Acted as a consultant, coach and trainer, identifying and addressing skill gaps for employees and provided training that contribute to their confidence and ability to grow personally and in the business and conducted ongoing training to new employees. •Took control of problems at first point of contact, ensuring the process and concerns are properly escalated and documented. Always engaged with Partners in a timely manner as resolutions were achieved. •Listen to needs of Business Partners and clients. _______________________________________________________ Expertise in: •Business, Sales Development • Public Speaking/Facilitation/training>Effective open communication style- (verbal, listening, thinking and written) • Relationship building at all levels •Leadership •Customer Service• Self Management/Improvement and Growth• Creativity Show less



TravelEscapes

• Team lead

  • 1998 - 2001

  • Grew National Team for newly created Value Added Leisure department for corporate clients and company employees. • Manage the performance and development of all Leisure Advisors. • 100% retentions of team during my tenure with Travel Escapes. • Manage preferred supplier relationships • Mentored and coached 10 National Leisure Advisors encompassing Halifax, Ottawa, Montreal, Vancouver and Toronto ensuring that they were well trained and confident on preferred supplier products, sales, and customer care. • Delivered the sales performance of the team in line with targets. • Ensured quality and accuracy at all levels of Leisure Advisors performance as they relate to invoicing, reporting and procedures. • Lead a team of Travel Advisors, ensuring that the values and goals of the company were achieved. • Motivated the team, generating a positive team oriented environment. • Coordinated bonus, reward and incentives. • Conducted quarterly individual reviews encouraging professional development and growth. Show less