Experience

Phorest Salon Software

• Ireland
• Software Development
• 200 - 300 Employee

• Business Advisor

  • Mar 2020 - Present

• Trainer

  • Sep 2015 - Mar 2020

  County Dublin, Ireland Phorest is the leading Marketing and CRM company in Ireland, UK and U.S that specializes in salon software. My role includes delivering quality classroom training,webinars and online training to salons. Guiding salons to maximize business growth with the marketing features on the system including SMS, Email and Online/social media marketing Scheduling training on a daily basis for EU and U.S time zones Supporting salons with various training including one to one… Show more Phorest is the leading Marketing and CRM company in Ireland, UK and U.S that specializes in salon software. My role includes delivering quality classroom training,webinars and online training to salons. Guiding salons to maximize business growth with the marketing features on the system including SMS, Email and Online/social media marketing Scheduling training on a daily basis for EU and U.S time zones Supporting salons with various training including one to one consultancy based training sessions helping salons with any day to day issues with management or business growth Educating clients on our system unique loyalty programme that helps with customer retention



Bank of Ireland

• Ireland
• Banking
• 700 & Above Employee

• Business Online Agent

  • Oct 2014 - Sep 2015

  Tallaght Achievements at BOI Customer service helpdesk agent for business online for business customers in ROI,NI and GB. Promoted to password agent after 2months. Main systems used included Microsoft Office,Clientele,IWS,TMS,Data query,BOLCS,BOL,MCA,Service link,QMC,CORE and CRM. Queries related to navigation of system, investigation of online payments, cross referral of queries between departments, and troubleshooting /technical support in a pressurized and busy… Show more Achievements at BOI Customer service helpdesk agent for business online for business customers in ROI,NI and GB. Promoted to password agent after 2months. Main systems used included Microsoft Office,Clientele,IWS,TMS,Data query,BOLCS,BOL,MCA,Service link,QMC,CORE and CRM. Queries related to navigation of system, investigation of online payments, cross referral of queries between departments, and troubleshooting /technical support in a pressurized and busy environment. Selectively chosen to implement and roll out a Marketing campaign with Bank of Ireland to promote online banking. Show less



Brown Thomas

• Ireland
• Retail
• 300 - 400 Employee

• Make up artist at MAC cosmetics

  • Dec 2008 - Oct 2014

  Dublin, Leinster, Ireland My achievement's at MAC Cosmetics Customer needs assessment, meeting quality standards for services Address customer inquiries and recommend products to meet their needs Achieving sales targets each week Reaching IPT standard set by the company Successfully completed all Mac certifications Introducing on­going and up and coming make up trends Keeping my personal image immaculate and up to MAC standards



Exit clothing

• Assistant Manager

  • Jul 2005 - Sep 2006

  Navan Display excellent customer services skills to the team. Meeting targets and setting standards. Coach, train, motivate and lead by example in sales application techniques and image. Complete weekly and monthly reports and return to Head Office as required. Visual merchandising Choosing next season style’s from catologs and forecasting customer buying patterns based on previous sales trends Assisting is the running of the business in the absence of… Show more Display excellent customer services skills to the team. Meeting targets and setting standards. Coach, train, motivate and lead by example in sales application techniques and image. Complete weekly and monthly reports and return to Head Office as required. Visual merchandising Choosing next season style’s from catologs and forecasting customer buying patterns based on previous sales trends Assisting is the running of the business in the absence of counter manager. Show less