Experience

Westerra Credit Union

• United States
• Banking
• 100 - 200 Employee

• Manager of Critical Applications and Services

  • Jan 2021 - Present

  Denver, Colorado, United States

• Application Admin Supervisor

  • Jun 2018 - Jan 2021

  Cherry Creek, Colorado



Olive Software

• United States
• Software Development
• 1 - 100 Employee

• Professional Services Engineer

  • May 2012 - Jan 2021

  On-board new customers as well as provide ongoing support and maintenance for customers in a SaaS environment; build and maintain iOS and Android apps; troubleshoot customer issues and follow-through to resolution; assist sales team with potential and new business; help develop processes, procedures, and documentation for the Professional Services Team.



SchoolFusion

• United States
• E-Learning Providers

• Tech Support Representative

  • Feb 2011 - May 2012

  Provided Tier 1 and Tier 2 support to SchoolFusion customers (schools and school districts); answered training-related questions; investigated problems and escalate as necessary.



Auto-trol Technology

• Software Development
• 1 - 100 Employee

• Tech Support Specialist

  • Jul 2006 - Mar 2011

  As the lead Technical Support Specialist for Auto-trol's Tech Illustrator software, provided telephone and e-mail support for customers, monitored website requests for evaluation copies of the software, assisted in producing training and demo videos, taught introductory classes on TI and its macro language, maintained the website access database, reported and logged program errors and customer change requests, maintained good customer relations, and was the liaison between customers and R&D.… Show more As the lead Technical Support Specialist for Auto-trol's Tech Illustrator software, provided telephone and e-mail support for customers, monitored website requests for evaluation copies of the software, assisted in producing training and demo videos, taught introductory classes on TI and its macro language, maintained the website access database, reported and logged program errors and customer change requests, maintained good customer relations, and was the liaison between customers and R&D. Also provided backup for telephones and front-desk duties. Show less



Home-based Creative Memories Business

• Consumer Services
• 200 - 300 Employee

• Creative Memories Consultant

  • Nov 1997 - Sep 2009

  Arvada, Colorado Sharing the joy of scrapbooking to preserve people's photos and the memories that accompany them. As an independent consultant, taught others how to scrapbook, provided high-quality scrapbooking materials, lead on-going workshops for my customers, and organized weekend retreats, in addition to running and maintaining a profitable home-based business.



Auto-trol Technology

• Software Development
• 1 - 100 Employee

• Senior Technical Support Specialist

  • Nov 1989 - Jun 2000

  Oversaw the activities of the National Customer Support Group (supporting proprietary software); ensured that all software products were adequately covered; monitored customer issue resolution happened in a timely manner; managed vacation and training schedules; handled calls on current and discontinued software products; maintained proficiency for all Auto-trol software products in order to provide backup for the entire team; handled all difficult calls; provided input to upper management;… Show more Oversaw the activities of the National Customer Support Group (supporting proprietary software); ensured that all software products were adequately covered; monitored customer issue resolution happened in a timely manner; managed vacation and training schedules; handled calls on current and discontinued software products; maintained proficiency for all Auto-trol software products in order to provide backup for the entire team; handled all difficult calls; provided input to upper management; assisted with decision-making related to entire team; organized team-building events; software developer. Show less