Experience

Decisive Communications, Inc.
• United States
• Telecommunications
• 1 - 100 Employee
• Construction clerk 3

  • Feb 2018 - Present


Comcast Cable

• SR WFO Dispatch Manager

  • Aug 2010 - Jun 2017

  Responsbile for 10 leaders and 100 agents. Handling a fleet up to 1500 trucks daily. Develop leaders. Improve the customer experience. On time arrival for customer appointments, technician productivity. Mentoring, employee development. Hiring for staffing level.

• Dispatch Manager

  • Dec 2004 - Aug 2010

  Managed daily operations of 45 agents and 3 supervisors. Right sized the team to 80 agents and 7 leaders. Consolidated and relocated team. Scripted and introduced unified operating procedures. Cross functional team player.



Jones Intercable

• Technology, Information and Internet
• 1 - 100 Employee

• Dispatch Supervisor

  • Dec 1996 - Dec 2004

  Responsible for a regional dispatch office of 24 employees. Controll overtime, payroll. Prepare evaluations including next steps. Coach and mentor. Staffing schedules for a 24 hour operation. Converted to new billing system. Responsible for a regional dispatch office of 24 employees. Controll overtime, payroll. Prepare evaluations including next steps. Coach and mentor. Staffing schedules for a 24 hour operation. Converted to new billing system.



Community Cable

• United States
• Telecommunications

• Customer Service represantative/Dispatch Agent

  • May 1985 - Dec 1996

  Responsible for customer incoming calls. Adding and changing services for customers. Handling fleet on 2 way radio system. Prepare orders for the day. Confirmation of orders upon return. Responsible for customer incoming calls. Adding and changing services for customers. Handling fleet on 2 way radio system. Prepare orders for the day. Confirmation of orders upon return.



Philadelphia Naval Shipyard

• Clerk

  • Sep 1983 - Apr 1985

  Handled computer entry work for blood drives. Entry of Asbestos cases. Handled computer entry work for blood drives. Entry of Asbestos cases.