Baran Mutluyakali
Customer Experience Executive at LSH Auto UK Limited- Claim this Profile
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Turkish Native or bilingual proficiency
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English Full professional proficiency
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Greek Elementary proficiency
Topline Score
Bio
Credentials
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Corporate Financial Statement Analysis
LinkedInMay, 2022- Sep, 2024 -
Managerial Economics
LinkedInMay, 2022- Sep, 2024 -
Strategic Human Resources (2019)
LinkedInMay, 2022- Sep, 2024 -
X-Culture Global Collaboration Certificate
X-CultureOct, 2020- Sep, 2024
Experience
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LSH Auto UK Limited
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United Kingdom
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Motor Vehicle Manufacturing
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100 - 200 Employee
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Customer Experience Executive
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Sep 2022 - Present
Arranging the service booking process of Mercedes-Benz customers alongside telemarketing additional offerings of the company. Operating in a fast-paced environment ensuring full satisfaction of customers and the resolution of wide range of queries. Communicating effectively with service, aftersales and parts departments. Meeting sales, telephone and satisfaction targets consistently with a highly motivated attitude. Arranging the service booking process of Mercedes-Benz customers alongside telemarketing additional offerings of the company. Operating in a fast-paced environment ensuring full satisfaction of customers and the resolution of wide range of queries. Communicating effectively with service, aftersales and parts departments. Meeting sales, telephone and satisfaction targets consistently with a highly motivated attitude.
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Sales and Marketing Partners
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United States
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Food and Beverage Services
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1 - 100 Employee
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Sales Executive
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Jul 2022 - Aug 2022
Worked on the offline marketing campaign of BT by approaching potential customers and providing them with suitable internet, tv and telephone packages. Left every customer with optimum satisfaction rate building customer personal relations. Worked on the offline marketing campaign of BT by approaching potential customers and providing them with suitable internet, tv and telephone packages. Left every customer with optimum satisfaction rate building customer personal relations.
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Stephenson College JCR
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United Kingdom
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Higher Education
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1 - 100 Employee
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Bar Staff
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Sep 2021 - May 2022
Acquired better time management skills working alongside my studies while experiencing how a café-bar is run. Completed safeguarding, food & allergy, diversity & inclusivity and data security training for my role. Served customers professionally while creating a safe environment for them. Acquired better time management skills working alongside my studies while experiencing how a café-bar is run. Completed safeguarding, food & allergy, diversity & inclusivity and data security training for my role. Served customers professionally while creating a safe environment for them.
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Kuzey Kıbrıs Turkcell
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Cyprus
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Telecommunications
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200 - 300 Employee
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Human Resources Management Intern
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Jul 2021 - Aug 2021
Worked on a simulated app in a team of 5, which aimed to tackle a problem of Cypriot youth through technology. The team worked with scrum principles which was something new and very useful for me. Also supported the HR department on day-to-day tasks and experienced a corporate culture. Worked on a simulated app in a team of 5, which aimed to tackle a problem of Cypriot youth through technology. The team worked with scrum principles which was something new and very useful for me. Also supported the HR department on day-to-day tasks and experienced a corporate culture.
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SOS Children's Villages International
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Non-profit Organizations
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1 - 100 Employee
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Customer Relationship Management Intern
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Jul 2020 - Aug 2020
Completed the 2-month long internship as a part of the European Union funded project “Inspiring the Future”. I learned the key practices of fundraising and public relations and attended weekend workshops on professional development. Contributed to telephone, email and face-to-face marketing campaigns. This experience gave me the chance to learn and use the "Salesforce" software. Completed the 2-month long internship as a part of the European Union funded project “Inspiring the Future”. I learned the key practices of fundraising and public relations and attended weekend workshops on professional development. Contributed to telephone, email and face-to-face marketing campaigns. This experience gave me the chance to learn and use the "Salesforce" software.
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Education
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2019 - 2022
Durham University
Bachelor's degree, Business Administration and Management, General -
2013 - 2019
The American Academy Nicosia
High School Diploma, Apolytirion 91.2%
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