Experience

Les Céramistes

• France
• Arts & Crafts
• 1 - 100 Employee

• Gerente asistente

  • Oct 2023 - Present

  París, Isla de Francia, Francia



Leetchi.com

• France
• Internet Publishing
• 1 - 100 Employee

• Customer Quality Specialist

  • May 2021 - Sep 2023

  París, Isla de Francia, Francia - Responsible for the design, creation and presentation of training materials to the customer service department (onboarding and ad hoc training). - Set up the Leetchi Academy to spread business knowledge within the company. - Responsible for the optimization of the Knowledge Base and the macros used by the different services in relation with our users. - Measuring and monitoring the compliance and efficiency of interactions between customer service and users. - Contribute to the… Show more - Responsible for the design, creation and presentation of training materials to the customer service department (onboarding and ad hoc training). - Set up the Leetchi Academy to spread business knowledge within the company. - Responsible for the optimization of the Knowledge Base and the macros used by the different services in relation with our users. - Measuring and monitoring the compliance and efficiency of interactions between customer service and users. - Contribute to the deployment and achievement of the quality objectives set by proposing areas for improvement, personalized coaching and monitoring of the actions implemented. - Analyse the causes of customer dissatisfaction and communicate the voice of the customer to the various departments.

• Customer Care Specialist

  • Oct 2020 - May 2021

  París, Isla de Francia, Francia



TELUS International

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Social Media Content Moderator

  • Oct 2018 - Sep 2020

  Barcelona, Cataluña / Catalunya, España



CPM International Contact Centre - Barcelona

• Customer Care Specialist at Airbnb

  • Dec 2017 - Oct 2018

  Barcelona Working within the Airbnb customer service, my main tasks focuses on managing incoming calls and resolving customer service inquiries to assist customer’s needs. Acting as a liaison between hosts and guests using Airbnb’s platform, efforts aims to provide service information and resolve any emergency problems that customers might face with accuracy and efficiency. As to ensure excellent service standards and respond efficiently to customer inquiries; my expectations are to be… Show more Working within the Airbnb customer service, my main tasks focuses on managing incoming calls and resolving customer service inquiries to assist customer’s needs. Acting as a liaison between hosts and guests using Airbnb’s platform, efforts aims to provide service information and resolve any emergency problems that customers might face with accuracy and efficiency. As to ensure excellent service standards and respond efficiently to customer inquiries; my expectations are to be highly empathetic, patient and communicative, being able to find creative solutions within a problem-solving approach. Show less



Sitel

• Australia
• Telecommunications
• 200 - 300 Employee

• Customer Care Agent at Volotea

  • Feb 2017 - Dec 2017

  Barcelona, Cataluña / Catalunya, España



La Moodstore

• Spain
• Design Services

• Founder and manager at La Moodstore

  • Nov 2015 - Oct 2017

  Barcelona y alrededores, España By building up this project, our main purpose was to shatter the thin border existing between what we usually consider as art, design and craft. Objects acquire a whole new meaning when introduced within a specific context: we value the atmosphere they create rather than the meaning of the object itself. This Gallery Bar project, considered as a hybrid between a Concept Store, a Gallery and a Design Store, was meant to offer a new approach of the creative fields to a broader audience. By… Show more By building up this project, our main purpose was to shatter the thin border existing between what we usually consider as art, design and craft. Objects acquire a whole new meaning when introduced within a specific context: we value the atmosphere they create rather than the meaning of the object itself. This Gallery Bar project, considered as a hybrid between a Concept Store, a Gallery and a Design Store, was meant to offer a new approach of the creative fields to a broader audience. By focusing on the method rather than on the final piece itself, la Moodstore was intended to offer a new vision of the act of creation. My main tasks, beside the conceptualization and realization of the whole project from scratch into a running project, were to organize exhibitions every two months, pulling up daily events such as concerts, workshops and presentations. On the other hand, dealing with the day-to-day concerns of the bar represented an important fraction of my involvement. Show less



Ciut'art

• Spain
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Museum guide at Centre de la Imatge

  • May 2015 - Aug 2015

  Barcelona Museum guide in Centre de la Imatge in barcelona.



Ciut'Art

• Spain
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Receptionist at Museu del Disseny de Barcelona

  • Jul 2013 - Sep 2014

  Barcelona Recepcionist and guide in the Museu del Disseny de Barcelona; attending the customer needs and participating in the planning of diverse daily events.