Baptiste Ndayisaba
Head of Customer Success at DreamStart Labs- Claim this Profile
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English Native or bilingual proficiency
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French Full professional proficiency
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Kinyarwanda Native or bilingual proficiency
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American Sign Language (ASL) Limited working proficiency
Topline Score
Bio
Michelle DeFreese
I am always impressed by Baptiste’s ingenuity, innovation, and pragmatism to use technology to solve real-world problems. Baptiste takes initiative to propose either a new technological solution or a different way to repurpose existing ICT tools and use creative problem-solving to address societal challenges. It’s really inspiring to work with someone who is able to think outside of the box to solve challenges in a way that is practical, cost-effective, and innovative.
Michelle DeFreese
I am always impressed by Baptiste’s ingenuity, innovation, and pragmatism to use technology to solve real-world problems. Baptiste takes initiative to propose either a new technological solution or a different way to repurpose existing ICT tools and use creative problem-solving to address societal challenges. It’s really inspiring to work with someone who is able to think outside of the box to solve challenges in a way that is practical, cost-effective, and innovative.
Michelle DeFreese
I am always impressed by Baptiste’s ingenuity, innovation, and pragmatism to use technology to solve real-world problems. Baptiste takes initiative to propose either a new technological solution or a different way to repurpose existing ICT tools and use creative problem-solving to address societal challenges. It’s really inspiring to work with someone who is able to think outside of the box to solve challenges in a way that is practical, cost-effective, and innovative.
Michelle DeFreese
I am always impressed by Baptiste’s ingenuity, innovation, and pragmatism to use technology to solve real-world problems. Baptiste takes initiative to propose either a new technological solution or a different way to repurpose existing ICT tools and use creative problem-solving to address societal challenges. It’s really inspiring to work with someone who is able to think outside of the box to solve challenges in a way that is practical, cost-effective, and innovative.
Credentials
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The Bits and Bytes of Computer Networking
CourseraJan, 2021- Nov, 2024 -
Fundamentals of Project Planning and Management
CourseraNov, 2020- Nov, 2024 -
Technical Support Fundamentals
CourseraNov, 2020- Nov, 2024
Experience
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DreamStart Labs
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United States
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Software Development
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1 - 100 Employee
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Head of Customer Success
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Oct 2019 - Present
I coordinate the team of global Customer Success Representatives and ensure that end-users of products, like DreamSave and DreamSave Insights, receive the right training and support. As a DreamStart Labs leader, I work closely with the development team and executive team to align on goals, understand the current market, and meet customer needs in 17 countries, namely Rwanda, Uganda, Tanzania, Zambia, Philippines and Benin, Sri Lanka, Vietnam, Haiti, Benin, etc.
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Mobile App Translator
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Jul 2019 - Present
Using Crowdin Localization tool, I both manage and translate DreamSave app into Kinyarwanda from English. The mobile app is beautifully designed to help savings groups from different backgrounds to use a digital ledger for bookkeeping purposes while exposing them to digital and financial literacy.
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Spruik Agency
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Public Relations and Communications Services
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1 - 100 Employee
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Chief Operations Officer
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Mar 2019 - Present
Management of business operations at Spruik Agency to ensure the company meets the clients' expectations, by supervising major projects and coordination of the team.
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Communications Executive
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Aug 2016 - Mar 2019
Develop content for a range of online and offline platforms including emails, websites, social media and promotional materials, with a focus on written content Manage social media accounts including by drafting content, posting and scheduling tweets and posts, live tweeting events etc.Prepare reports on social media and website analytics Providing administrative support including preparing reports, invoices as well as general logistics assistanceAttend meetings with clients and prepare work plans and proposalsPrepare media reviews Translate written content into either English, French or Kinyarwanda Show less
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Women for Women International
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United States
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Non-profit Organization Management
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200 - 300 Employee
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Mobile App Translator
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Jul 2019 - Jul 2019
Hired by Women for Women International (W4W), I provided the Kinyarwanda translation of DreamSave, a mobile app that facilitates the operations of Savings Groups under their support. This involved translating the English text into Kinyarwanda - approximately 13,000 words and proofing the initial translation both before and after its import into the actual app. Besides, I actively supported the development team of the app to catch some bugs that they fixed. Hired by Women for Women International (W4W), I provided the Kinyarwanda translation of DreamSave, a mobile app that facilitates the operations of Savings Groups under their support. This involved translating the English text into Kinyarwanda - approximately 13,000 words and proofing the initial translation both before and after its import into the actual app. Besides, I actively supported the development team of the app to catch some bugs that they fixed.
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District Environment Facilitator
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Sep 2015 - Feb 2016
Monitoring activities that aim at promoting environment protection through weekly inspections. Assisting the local administration to green development plans. Mainstreaming environment practices to young students. Reporting pollution cases. Monitoring activities that aim at promoting environment protection through weekly inspections. Assisting the local administration to green development plans. Mainstreaming environment practices to young students. Reporting pollution cases.
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Project Assistant
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Aug 2014 - Mar 2015
I assisted in collecting data with this project to assess the fruitfulness of conservation Biology Education program. I used logical online tools to do collect unbiased data and reach as many respondents as possible in a short time. I assisted in collecting data with this project to assess the fruitfulness of conservation Biology Education program. I used logical online tools to do collect unbiased data and reach as many respondents as possible in a short time.
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Antioch University New England
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United States
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Higher Education
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100 - 200 Employee
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Research Intern
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Feb 2014 - May 2014
Assisted in data collection for a vegetation survey geared towards the study of chimpanzee resources in Cyamudongo Forest, Nyungwe National Park, Rwanda. I learned the use of GPS devices to track the waypoints in our research that enlightened the dietary behaviors of chimpanzees in fragmented forests. Assisted in data collection for a vegetation survey geared towards the study of chimpanzee resources in Cyamudongo Forest, Nyungwe National Park, Rwanda. I learned the use of GPS devices to track the waypoints in our research that enlightened the dietary behaviors of chimpanzees in fragmented forests.
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MINEDUC - Rwanda
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Rwamagana, Eastern Province, Rwanda
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Science Teacher
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May 2010 - Jan 2011
I gained much experience teaching Biology, Physics, and Computer Science courses to high school students. With limited resources, I managed to explain complex subjects such as photosynthesis, motherboard, gravity, etc. I gained much experience teaching Biology, Physics, and Computer Science courses to high school students. With limited resources, I managed to explain complex subjects such as photosynthesis, motherboard, gravity, etc.
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Education
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2011 - 2014
University of Rwanda
Bachelor's degree, Zoology and Conservation
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