Bao Ngoc Nguyen Phan
Fraud Specialist at Citi Bank Vietname- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Ho Chi Minh City, Ho Chi Minh City, Vietnam, VN
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Experience
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Citi Bank Vietname
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Banking
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1 - 100 Employee
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Fraud Specialist
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Sep 2021 - Present
- Monitor and analyze fraud transaction on debit card, credit card, e-banking and take action immediately.- Analyze past fraud habits and information from multiple reports to synthesize causes and prevention plans.- Perform follow up action related to fraud detection such as triage, block card, fraud incident escalation, list the account at risk, etc- Receive emergency calls on night shift & repond promply.- Contact acquirer for transaction cancellation request.- Perform other tasks assigned by supervisors. Show less
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Customer Service Agent
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May 2019 - Aug 2021
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Education
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2014 - 2018
University of Finance & Marketing - UFM
Bachelor of Bank Finance, Import and Export Business
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