Digital Sales Manager

• Jun 2022 - Present

Business Development Manager

• Nov 2020 - Jun 2022

Senior Key Account - Online Payment (Game, Ecommerce, Digital Content, etc.)

• Aug 2017 - Nov 2020

• Managing key accounts, maintaining a long term relationship with accounts and maximizing sales opportunities within them. • Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients. • Responsible for the development and achievement of sales through the direct sales channel. • Focusing on growing and developing existing clients, together with generating new business. • Write business plans for all current and opportunity tender business.

Customer Service Representative

• May 2017 - Jul 2017

• Primary point of contact for clients for professional advice, enquiries, complaints, and account status via email and phone • Respond to customers consistently and confidently by providing accurate information in all areas such as products, company policies, promotion programs • Enhance service experience in the company by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands • Primary point of contact for clients for professional advice, enquiries, complaints, and account status via email and phone • Respond to customers consistently and confidently by providing accurate information in all areas such as products, company policies, promotion programs • Enhance service experience in the company by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands

Cash Management Operation Officer

• Jun 2016 - Oct 2016

- Receive and check documents for inward and outward oversea payments- To follow up with investigation cases/pending transactions and avoid any unnecessary delay in processing such pending items- To perform daily reconciliation for nostro/suspense/sundry account reconciliation report and make sure all pending items are addressed and settled on same day basis. - To take responsibility of pending documents by keep those documents/payment instructions in control, properly log pending documents; follow up with stakeholders to obtain the documents by deadline.

Assistance Relationship Manager, SME Client

• Mar 2016 - Jun 2016

• Primary point of contact for SME clients for professional advice, enquiries, complaints, and transaction errors• Ensure customer records and transaction are recorded/ processed on the system in a timely and accurate manner.• Monitoring and seeking approval for excesses and put up temp limit application, if required. Review daily past due, excess reports, in-put action taken in these reports, and follow up with customers on the past due/excesses. Escalate to RM/segment head if necessary.• Releasing of remittances and obtaining signature verification and seeking approval for excesses under Rapid Cash system.

Client Service Associate

• Nov 2014 - Mar 2016

* Primary point of contact for external clients for professional advice, enquiries, complaints, resolving of discrepancies and transactional errors* Provide the highest standard of Client Services in response to client enquiries and complaints, so as to create improved, lasting relationships with our clients* Responsible for client satisfaction with service arrangements and delivery* Provide support and recommendations to Hub processing centre to ensure timely resolution in case handling * Work with internal stakeholders for service requirements, enquiries, and instructions* Review service performance with our clients and generate ways to continuously improve service level standards. Award:• GTO Star 2014• Group A Team• CIWW award 2015