Bansi Shah
Customer Success Director at Circus Street- Claim this Profile
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Bio
LinkedIn User
Bansi is a highly talented and multi-skilled CSM who always seeks to gain a deep knowledge and understanding about her clients and audience before every meeting so that she could present relevant insights and solutions to their problems. She is an incredible teammate to the team, knows how to ask deeper questions to get to the root layer of understanding with her clients. Bansi is very coachable, proactively seeks feedback on her improvement areas and works hard to demonstrate above competency levels. I’ve received many positive feedback from clients about their interactions with her, her preparedness, and the value and insights they gain from conversations with her. It was a great pleasure to work with Bansi and I look forward to her continued success in her career as a client success and account management professional!
LinkedIn User
Bansi is a highly talented and multi-skilled CSM who always seeks to gain a deep knowledge and understanding about her clients and audience before every meeting so that she could present relevant insights and solutions to their problems. She is an incredible teammate to the team, knows how to ask deeper questions to get to the root layer of understanding with her clients. Bansi is very coachable, proactively seeks feedback on her improvement areas and works hard to demonstrate above competency levels. I’ve received many positive feedback from clients about their interactions with her, her preparedness, and the value and insights they gain from conversations with her. It was a great pleasure to work with Bansi and I look forward to her continued success in her career as a client success and account management professional!
LinkedIn User
Bansi is a highly talented and multi-skilled CSM who always seeks to gain a deep knowledge and understanding about her clients and audience before every meeting so that she could present relevant insights and solutions to their problems. She is an incredible teammate to the team, knows how to ask deeper questions to get to the root layer of understanding with her clients. Bansi is very coachable, proactively seeks feedback on her improvement areas and works hard to demonstrate above competency levels. I’ve received many positive feedback from clients about their interactions with her, her preparedness, and the value and insights they gain from conversations with her. It was a great pleasure to work with Bansi and I look forward to her continued success in her career as a client success and account management professional!
LinkedIn User
Bansi is a highly talented and multi-skilled CSM who always seeks to gain a deep knowledge and understanding about her clients and audience before every meeting so that she could present relevant insights and solutions to their problems. She is an incredible teammate to the team, knows how to ask deeper questions to get to the root layer of understanding with her clients. Bansi is very coachable, proactively seeks feedback on her improvement areas and works hard to demonstrate above competency levels. I’ve received many positive feedback from clients about their interactions with her, her preparedness, and the value and insights they gain from conversations with her. It was a great pleasure to work with Bansi and I look forward to her continued success in her career as a client success and account management professional!
Experience
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Circus Street
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United Kingdom
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E-Learning Providers
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1 - 100 Employee
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Customer Success Director
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Aug 2022 - Present
Heightened responsibilities & Line Management
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Customer Success Lead
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Nov 2021 - Aug 2022
Digital Skills eLearning Specialist - Enterprise portfolio- Onboarding- KPI setting and measurement - Business reviews - Working with clients on creating tailored lesson plans, launch, engagement and adoption strategies. - Responsible for programme delivery and business impact. - Leading implementation of Customer Success processes.- Coaching and mentoring
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Cognism
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United Kingdom
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Software Development
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300 - 400 Employee
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Customer Success Manager
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Oct 2020 - Nov 2021
Sales Intelligence Platform - Mid-market & Enterprise portfolio. - Responsible for onboarding, training, adoption and engagement, retention and portfolio growth. Sales Intelligence Platform - Mid-market & Enterprise portfolio. - Responsible for onboarding, training, adoption and engagement, retention and portfolio growth.
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DataCamp
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United States
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E-Learning Providers
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400 - 500 Employee
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Customer Success Manager
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Aug 2019 - May 2020
Data Science eLearning - Global portfolio of Enterprise clients. - Responsible for onboarding, training, engagement, adoption, retention and growth. Data Science eLearning - Global portfolio of Enterprise clients. - Responsible for onboarding, training, engagement, adoption, retention and growth.
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The Access Group
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United Kingdom
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Software Development
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700 & Above Employee
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Customer Success Manager
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Sep 2016 - Aug 2019
(Unicorn Training, now part of The Access Group) LMS & eLearning solutions - L&D solutions through the use of technology. - Senior Customer Success Manager, responsible for managing a portfolio of clients within various industries. - Helping L&D professionals deliver behavioural change through the utilisation of the UnicornLMS and content library. - Responsible for onboarding, training, engagement, adoption, working on bespoke content projects (including game-based learning), retention and growth. Show less
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VAT IT
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Luxembourg
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Financial Services
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700 & Above Employee
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Client Service Executive and Team Leader
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Apr 2012 - Sep 2016
Global cross-border VAT and Tax Recovery service. - Managed a global portfolio of accounts. - Led, mentored and coached the Client Service team. Global cross-border VAT and Tax Recovery service. - Managed a global portfolio of accounts. - Led, mentored and coached the Client Service team.
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Education
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2008 - 2011
University of Hertfordshire
Bachelor of Arts (BA), Business with Psychology
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