Experience

Laptopstore
• Computers and Electronics Manufacturing
• 1 - 100 Employee
• Zonal Business Manager

  • Jun 2022 - Present


Paintmywalls.in

• Assistant Operations Manager

  • Sep 2020 - Aug 2023

  Operations Management:  Core Locational responsibilities – Managing the service operations PAN India.  Core operational responsibilities – People Management, Recruitment and Training, Call Distribution Management, In-bound and Out-bound services call management, Vendor Management.  Complaint Management, Cost management, Budget forecasting and Service Level Agreement (SLA) Management. Management Reporting:  Consolidated Business datasheet reporting, SLA management, record archiving and database management.  Generation and maintenance of Operational matrices and managing the billing services. Show less



Acer

• Taiwan
• Computer Hardware Manufacturing
• 700 & Above Employee

• Service Support Coordinator

  • Mar 2019 - Jul 2020

  Operations Management:  Core operational responsibilities – People Management, Call Distribution Management, Key Account and Channel Partner Management, Vendor Management.  Complaint Management, Cost management, Budget forecasting and Service Level Agreement (SLA) Management. Management Reporting:  Consolidated Business datasheet reporting, SLA management, record archiving and database management.  Generation and maintenance of Operational matrices and managing the billing services. Show less



Building Control Solutions India Pvt. Ltd.

• India
• Facilities Services
• 1 - 100 Employee

• Executive - Operations Coordinator

  • Apr 2018 - Oct 2018

  Operations Management:  Core operational responsibilities – Drafting/ redrafting of Agreements, Memorandum of Understanding, Standard Operating Procedure, Proposal making, etc.  Cash Management, Cost management, Budget forecasting & Profit & Loss Account management, Tariff planning  Insurance and other claim managements, liaisng with Insurance companies and claimants, grievance redressal management  Annual Maintenance Contract (AMC) management and coordinating with Original Equipment Manufacturers Management Reporting:  Consolidated Business datasheet reporting, SLA management, record archiving and database management across branches. Generation and maintenance of Operational metrices and managing the billing services. Show less



Mr. Laptopstore

• Senior Service Coordinator and focal for ACER

  • Dec 2017 - Apr 2018

  Operations Management:  Managing responsibilities to achieve SLA and customer satisfaction  Leading and motivating the service engineering team with accountability for accurate Service Delivery and customer interaction to ensure seamless delivery and to identify future opportunities  Create a participative work environment and thereby facilitate employee satisfaction Pro-actively anticipate customer needs thereby to ensure customer satisfaction  Handling critical issues and escalations  Managing end to end customer service for in warranty ACER computing products Management Reporting:  Consolidated Business datasheet reporting, SLA management, record archiving and database management across branches.  Generation and maintenance of Operational metrices and managing the billing services. Show less



Dish TV India Pvt. Ltd.

• Service Coordinator & Nodal Officer

  • Oct 2006 - Nov 2013

  Operations Management:  Managing responsibilities to achieve SLA and TAT  Leading and motivating the operations team with accountability for Service Delivery and customer interaction to ensure seamless delivery and to identify future opportunities  Create a participative work environment and thereby facilitate employee satisfaction Pro-actively anticipate customer needs thereby ensure customer satisfaction  Presenting query handling process, new initiatives, improvements towards customer delight from customer satisfaction and Dish TV policies  Handling critical issues and escalations  Training to the Trade Partners across east and Indian North Eastern states, motivating & mobilizing them for delivering more in terms of AMC numbers , product knowledge, installation, policy change, scheme launches.  Work with Accesories Reconciliation Team and work on closure for all the recon items and expense management. Financial Planning, Analysis, Compliance and Audit:  Work on and make a closure of all Audit Recommendations within time limit set by Audit Committee and process owner  Provide timely, high quality responses to various Request for Information (RFI) and Request for Proposal (RFP) from Business Control Team for Compliance Test, Corporate Audits etc.  Working on various datasheets for Corporate audits for a closure of the issues  Process/Policy Exception Report, Compliance Report etc. Management Reporting:  Consolidated Business & channel partner datasheet reporting, SLA management, record archiving and database management across east & NESA.  Other reports using CRM, WEB and other report management presentations as required by DVP and ZSH. Show less