Campus Manager

• Jan 2021 - Present

Program Manager

• Jun 2020 - Present

Project Management Officer

• Jun 2019 - May 2020

Head Of Client Services

• Nov 2014 - May 2019

Coordination & Planning, Delegation & Allocation, Leading & Organizing all aspects of an ongoing/new project/program. Manage/direct day to day work flow and processes of the HR unit team members including development of staff competencies and customer service skills. Represent the business unit for institutional changes or impacts to the unit, i.e. technology, HR/Payroll, contract, regulations or policies/procedures, etc. Special expertise in Client Handling, Communication (internal and external, verbal and written), Customer Experience, Team Building and Management, Training and Feedback, Employee Engagement and Retention.

Senior Training And Development Specialist

• Mar 2007 - Oct 2014

• Results-oriented Training and Education Professional with over 14 years of experience, profoundly impacting performance through design and delivery of personnel training programs for the enhancement and advancement of organizational objectives. • Experienced Instructional Designer, Voice, Accent and Soft Skills Trainer, Curriculum Developer and Educator, in both business and academic environments. • Exceptional planner/coordinator with proven ability to align different departments to achieve common goals and increase efficiency of an organization. • Master communicator with excellent business and interpersonal skills, strong team building, and leadership and team management skills.

Voice and Accent Trainer

• Sep 2005 - Mar 2007

• Joined as Technical Support Officer for a United Kingdom-based, Internet Service Provider (British Telecom) but was soon moved to Customer Contingency Management for Fault Management Systems in January 2006, by virtue of excellent analytical, problem solving and decision making skills. • Demonstrated exemplary performance in voice-based technical support role, with consistent delivery of appreciations and good quality scores. • Gained hands-on experience in call handling in the supported field. • Promoted to a trainer position in July 2006. Handled 16 batches and trained over 320 trainees in technical troubleshooting and problem solving skills, communication skills, soft skills, telephone etiquette, neutral accent, pronunciation, grammar and spoken English.

High Range School: Coach and Facilitator

• Mar 1999 - Mar 2004

• Employed as Content Designer and Trainer for ‘Life Skills’, a flagship firm of Brilliant Tutorials Group. • Designed and developed content for overall personality development, moral values, team building, team work, social skills, behaviour, etiquettes, and interpersonal skills. • Imparted formative years training to students in the 14-17 years age group to prepare them in interpersonal and communication skills that would help them compete for successful admissions to reputed professional colleges. • Conducted courses and mock sessions on Group Discussions and Debates with special emphasis on stress management. • Achieved great success, as evident from excellent student’s results in academics and high attendance in lectures.