Experience

Mkazi Pro

• Kenya
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2018 - Present

  Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Show less



Actively seeking full time position

• Design Services
• 300 - 400 Employee

• Caterer

  • Feb 2015 - Jan 2018

  I'm an experienced professional in the following fields; Kitchen, food production, restaurants, order taking, & serving foods also housekeeping, room attendant. I'm an experienced professional in the following fields; Kitchen, food production, restaurants, order taking, & serving foods also housekeeping, room attendant.