Bancila Mihail
Service Desk Specialist at Stefanini Group- Claim this Profile
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English Professional working proficiency
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Spanish Limited working proficiency
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Bio
Experience
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Stefanini Group
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IT Services and IT Consulting
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100 - 200 Employee
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Service Desk Specialist
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Oct 2022 - Present
* identify and diagnose issues and problems * categorise and report recorded queries and provide solutions * escalate if needed, unresolved problems to a higher level of support or a specific team * assisting user remotely, guide and support problem identification * identify and diagnose issues and problems * categorise and report recorded queries and provide solutions * escalate if needed, unresolved problems to a higher level of support or a specific team * assisting user remotely, guide and support problem identification
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LA COPE
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France
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1 - 100 Employee
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Maintenance Worker
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Dec 2021 - Sep 2022
* working on a line of production * maintenance of different machines * working on a line of production * maintenance of different machines
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CGS (Computer Generated Solutions)
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Staff
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Mar 2019 - Sep 2021
Technical support for 2 projects yahoo mail and also sprint mobile * assist the customers with any it related issue starting from a easy password reset, unable to receive emails or send email add the account to a third party app to a more complex situation * also assist in billing information and selling our products Technical support for 2 projects yahoo mail and also sprint mobile * assist the customers with any it related issue starting from a easy password reset, unable to receive emails or send email add the account to a third party app to a more complex situation * also assist in billing information and selling our products
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