Experience

Access Bank Guinée

• Guinea
• Banking
• 1 - 100 Employee

• Digital Banking Support

  • Oct 2022 - Present

  Management of digital platforms Management of the equipment rate in digital products of existing customers and new customers Management and escalation of incidents on digital platforms Management of bank to wallet reconciliation To reconciliate Nostro and BCRG accounts Management of digital platforms Management of the equipment rate in digital products of existing customers and new customers Management and escalation of incidents on digital platforms Management of bank to wallet reconciliation To reconciliate Nostro and BCRG accounts



MTN

• United States
• Advertising Services
• 1 - 100 Employee

• Specialist Digital Products & VAS

  • May 2021 - May 2022

  I am responsible for developing and execution of the plan for MTN Guinea Value Added Services portfolio based on market requirements and technology capabilities. The annual budget achievement and product performance targets and ensuring that MTN Guinea has and a competitive edge in the VAS and Digital Products domain. • Develop and ensure implementation of Digital & VAS products based on the overall Product strategy agreed with Senior Manager Products & Digital. • Develop, maintain, and control specifications for MTN Digital and VAS product portfolio taking customer concerns, business processes, organizational, cost and vendor product limitations into account. Evaluates and resolves technical feasibility and design optimization. • Perform frequent healthy testing to ensure service’s stability & accurate charging to end users. • Be a contact point to all VAS related complaints & queries. • Development of win-win partnerships within the VAS portfolio for MTN through development of E2E onboarding, contracting & revenue sharing processes. • Ensure a seamless Customer experience on all VAS services by working closely with internal and external stakeholders. • Engagement with VAS partners to create Smart VAS roadmap for MTN and follow up to ensure all products are developed and launched within scope, budget, and timeline. • Alignment of products and services offering to ensure optimal profitability while remaining competitive in the market. • Monetization of the VAS business within MTN. • Perform regular reporting to relevant parties & other tasks as required by superior. • Ensure product and services offerings are aligned to increase the customer experience, acquisition, and retention for all departments. • Ensure all VAS products are managed through the existing Time to Market processes. • External stakeholder’s management such as regulators, MNOs and Content partners. Show less



MTN Guinée Conakry

• Specialist Roaming-Interco

  • Apr 2018 - Apr 2021

  Extend coverage and develop roaming services Ensure tariff compliance (IOT, Tap In, Tap Out, Retail) Monitor Roaming performance Monitor QoS & Outbound / Inbound Interconnection Follow Roaming projects, including implementations and tests in collaboration with the teams Update and ensure the archiving of Roaming documentation (IR21, IR24, IR32, IR35, AA12, AA13, AA14, IOT Discount) Monitoring of new offers (International Packages) Take the IREG (International Roaming Expert Group) tests Do the Troubeshooting Process the Least Cost of Routing (LCR) file Updated Inbound and Outbound Test Sims Database Monitoring and coordination of customer complaints related to the Roaming service Make the daily / weekly and monthly report to the manager carrier services Show less



FBN Bank

• United Kingdom
• Banking
• 1 - 100 Employee

• Cashier and Cash Management Agent

  • Jan 2017 - Dec 2017

  Receive customers, pass items and collect payment. Provide information to customers and offer them products and services offered by the bank according to their needs. Receive customers, pass items and collect payment. Provide information to customers and offer them products and services offered by the bank according to their needs.



TOP ACCOUNTANCY SCHOOL

• Secretary

  • Sep 2016 - Dec 2016

  Staff and Student Management Staff and Student Management



Skye Bank

• Banking
• 100 - 200 Employee

• Cashier

  • Apr 2014 - Dec 2014

  Cash Management / Cashier Assistant Cash Management / Cashier Assistant