Community Relationship Manager

• Aug 2021 - Present

Community Manager

• Oct 2019 - Present

• Manage 1,600+ community members in over 26 countries through emails, phone calls and social media platforms.• Successfully onboarded 1,000+ new members at The Green Investment Club since joining date.• Successfully improved customer retention strategy by introducing referral system, surveys and engagement questions on social media platforms at The Green Investment Club.• Implement acquisition, activation, retention and monetization strategies for the company and the community.• Set, plan and implement social media and communication campaigns and strategies.• Organize and manage events to boost brand awareness.• Liaise with external agencies and public relations agencies to ensure accurate brand representation.• Carry out surveys to gain understanding of users and to inform business decisions.• Carry out due diligence on intending partners and investment opportunities.• Analyze web traffic and relevant community metrics.• Develop strategy and implement activities for business growth.

Head of Operations

• Apr 2019 - Sep 2019

Responsibilities:Communicate job expectations; planning, monitoring, appraising and reviewing job contributionsContribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standardsDevelop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shippingAnalyze process workflow, employee and space requirements and equipment layout; implement changesMaintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulationsAccomplish operations and organization mission by completing related results as neededManage staff levels, wages, hours, contract labor to revenuesResponsible for all department managers and supervisors, with review/approval responsibility for all operations employeesManage relationships with key operations vendors by tracking vendor pricing, rebates and service levelsReview and approve all operational invoices and ensure they are submitted for paymentServe as primary point of contact when there are customer issues related to quality and customer service. Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaintsCommunicate all operating policies and/or issues at department meetingsWork closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expensesCommunicate with legal counsel to ensure all processes remain compliant with governmental regulations

Human Resource/Administrative Assistant

• Jan 2019 - Mar 2019

-Provide administrative support to Human Resource Executives-Organize, compile and update company personnel records and documentation-Manage and update HR database with different information such as new hires, terminations, sick leaves, warnings, vacation and days off-Help in payroll management, preparation and payment-Prepare, manage and store paperwork for HR policies and procedures-Answer employees' questions and provide requested information-Maintain schedule and coordinate calendar activities-Assist recruiters in posting job ads on career pages and processing received resume-Answer telephone calls and provide needed information-Create reports for senior management-Help organize and manage new employee orientation, on-boarding and training programs

Content Writer/ Administrative Assistant

• Jul 2017 - Jun 2018

-Research on specified content and write a minimum of search-engine optimized 250-word articles.-Proofread and edit blog posts before publication.-Email marketing.-Organize and schedule meetings and appointments.-Maintain contact lists.

Content Writer/ Administrative Assistant

• Jul 2017 - Jun 2018