Retail General Manager

• Sep 2021 - Present

Retail Manager

• Apr 2016 - Aug 2021

In my role as Retail Manager at Starbucks, I establish brand expectations and statistics, whilst achieving client targets by reporting directly to the regional manager. I supervised a team of about 25 workers, including seven managers and team members, to foster staff productivity. I ensure the achievement and goals of the company by concentrating on MOPs and supervising departmental and team operations to mitigate labour costs and waiting period. I upsell tills to raise tickets and committing extra partners for quicker operation and higher transactions at peak hours. I train and mentor staff to encourage continuous execution of store targets, KPI's, and enhanced efficiency. I support in HR operations for recruiting staff, process payroll, monitoring performance and execution of regular reviews throughout the year. I adhere to develop security protocols to avoid losses, and implement preventive procedures for cash and stock losses. I evaluate revenue numbers, forecast potential sales targets (quarterly & annually), and formulate corresponding performance reports to be used as a benchmark. I track and examine the departmental budget to ensure balance of the budget. My key contributions include: • Fostered sales growth by 25%. • Revamped customer satisfaction levels and mitigated grievances down to 0.9 per 10,000 customers from the average complaints statistics. • Maximised revenue by 20 per cent within two months of managing operations of the store and surpassed the target by £23,000 per quarter. • Minimized controllable spending on P&L by 15% and increased profitability of the store. Show less

Property Portfolio Manager

• Apr 2015 - Mar 2016

In my role as Property Portfolio Manager, I built a positive interaction with residents and tenants through customer support and distribution. I ensured pristine property condition by supervising a team of seven maintenance workers. I structured refurbishment of communal areas and flats to ensure that contractors offer value and efficiency before letting it to a new tenant. I managed annual rent and lease assessments according to codes of practice of the RICS (Royal Institution of Chartered Surveyors). My key contributions include: • Maximised acquisition of vacant properties valued at £ 500-£600 K each by increasing the protection and environmental benefit of Capital Realty property management. • Mitigated residents and tenants complaints by 30% through revamping maintenance and customer services. • Reduced and managed expenditure by oversight of financial statements and modification of the £ 50K budget Show less

Head Of Business Operations

• Mar 2013 - Oct 2015

In my role as Head of Business Operations, I led a team of 8 graphic designer and marketing professionals to create, build, and launch an online automotive classified website. I liaised between web development & graphic design agencies for additional campaign resources, whilst ensuring content alignment with existing SEO best practice as well as optimal readability. I maintained productive relations with incoming PR advertising partners and journalists. I supervised social media marketing campaigns on Facebook, Twitter, and Pinterest as well as kept track of vehicle feeds, uploads or updates via a computerised program. My key contributions include: • Uploaded over 100,000 vehicles data to the website from over 500 leading dealerships in the UK. • Participated in conferences, meetings and industry events including Frankfurt, Hanover motor shows, and car dealer conference in Silverstone. • Develop business relations with over 100 dealerships. • Took control of the company from trash and designed outstanding website in challenging environment for customer’s facilitation. Show less

Project Manager

• Feb 2011 - Aug 2013

Operation Manger

• Jan 2009 - Jan 2011