Experience

PT Rajawali Berdikari

• Indonesia
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Assistant Manager

  • Feb 2019 - Present

  Plan, Check and Monitor CSO team daily basis in receive and completion of complaint, inquiry or Request from customer via What app channel Plan, Check and Monitor CSO team daily basis in receive and completion of complaint, inquiry or Request from customer via What app channel



Convergence.id

• Indonesia
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Operation Manager

  • Jul 2018 - Feb 2019



Mitracomm Eka Sarana

• South Jakarta

• Operations Manager

  • Jun 2018 - Feb 2019

  1. Determines Contact Center and Back end Operational by conducting needs Assessments, Performance Reviews and capacity planning. 2. Maintains and Improves Contact Center Operation by Monitoring System Performance, Identifying and Resolving problem. 1. Determines Contact Center and Back end Operational by conducting needs Assessments, Performance Reviews and capacity planning. 2. Maintains and Improves Contact Center Operation by Monitoring System Performance, Identifying and Resolving problem.



PT Rajawali Berdikari

• Depok

• Operation Manager @PT Rajawali Berdikari

  • Sep 2016 - Nov 2017

  Accomplishes customer service human resource objectives by recruiting, selecting,orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, Assigned as Operation Manager on Lazada Project. Accomplishes customer service human resource objectives by recruiting, selecting,orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, Assigned as Operation Manager on Lazada Project.



PT Alif Aza Asia

• Belleza Shopping Arcade 3rd Floor, #333

• Customer Service Manager

  • Aug 2015 - Aug 2016

  Operational planning & Improvement Customer Relation management Call Center management ( Include Set Up ) Forecasting Business Process Improvement Quality Assurance Operational planning & Improvement Customer Relation management Call Center management ( Include Set Up ) Forecasting Business Process Improvement Quality Assurance



PT Karya Megah Adijaya - AORA TV

• Indonesia
• Broadcast Media Production and Distribution
• 100 - 200 Employee

• • Apr 2014 - Jun 2015

  Lead Quality Assurance and Training Team ...

• • Mar 2013 - Jun 2015

  Support operational all branches Walk In Center Reporting, monitoring, coaching, recruitment, follow up case, distribution product knowledge



PT Mitracomm Eka Sarana

• Supervisor

  • Mar 2012 - Mar 2013

  Support operational Call Centre Blibli.com Reporting, monitoring, coaching, follow up case, distribution product knowledge Support operational Call Centre Blibli.com Reporting, monitoring, coaching, follow up case, distribution product knowledge