Experience

A1 Security Print Limited

• Account Manager

  • May 2022 - Present



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• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Director Of Client Services

  • Jun 2019 - Feb 2022



Baker Goodchild

• Retail Office Equipment
• 1 - 100 Employee

• Account Manager

  • Dec 2013 - Apr 2019

  Baker Goodchild Mailing House - High Quality, Fast Turnaround Direct Mail Solutions, Mailing Fulfilment Services & Bulk Postage Services. Extensive Data Services, Print Management and Hand Fulfilment Services thrown in too.As an Account Manager, my responsibilities include:• Developing and consolidating existing customer accounts • Build and develop relationships with bulk mail and postage buyers• Provide quotations, follow up to order and book in mail fulfilment campaigns• Provide pro-active support to customers through each stage of the mail fulfilment process• Provide a range of print management and advanced data cleansing and processing solutions• Handling of new business enquiries and new account opening• Customer-focused team player with a proactive ‘can do’ attitude• Continually work to deliver revenue targets whilst exceeding gross profit targets• Cold calling lapsed accounts and new business leads• Customer service after sales• Pro-actively requesting referrals



Capita Document & Information Services

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Client Services Executive

  • Jan 2012 - Dec 2013

  As Client Services Executive, my responsibilities consisted of: • Management information reporting• Monthly billing, stock management & logistics• Leading project management activity, co-ordination and management of the end to end processes• Maintaining and developing relationships with new and existing clients• Provide quotes and schedules for all campaigns• Liaise with print management and internal studio regarding artwork where applicable• Manage the integrity and security of data supplied• Check all print proofs prior to submission to customer• Provide advice and assistance to clients on products, services, design and production methods• Ordering any base stationery stock required for adhoc projects• Maintain customer relations and ensure any changes to original specifications are implemented• Escalate any service delivery issues to the Production Manager• Undertake actions agreed for immediate resolution and longer term corrective measures• Request PO's from customer prior to production of job• Mitigate impact of additional costs through adherence to schedule• Approve all additional costs with customer prior to production• Manage electronic job folders so comprehensive records of all campaigns are processed• Ensure compliance to end to end process• Arranging courier transport for delivery to client• Meeting and exceeding client requirements• Procure good quality and cost effective methods of transport for mailing• Meeting deadlines and prioritising tasks, arranging and attending meetings and reporting on key decisions• Attend daily and weekly production meetings• Ensure transactional mail is printed and dispatched as per SLA's



Capita Learning & Development

• United States
• Capital Markets

• Business Development Consultant

  • Jan 2011 - Jan 2012

  My role as Business Development Consultant included:• Strengthen client relationships in order to maximize on business opportunities• Effectively coordinate sales with the internal administration team• Ensure each trainer is appointed to an organisation based on background, approach, experience and style in order to deliver to client expectations every time• Continually work to deliver revenue targets whilst exceeding gross profit targets• Make daily proactive outbound calls in order to create new opportunities• Face to face client visits – to identify new opportunities• Convert incoming enquires into larger pieces of work by undertaking a training needs analysis• Liaise with a range of external suppliers in order to negotiate and obtain the best rates possible for clients• Research competitors in order to keep up to date with products, competition and best price• Support and development of marketing initiatives within the Capita Group• Boost relationships with internal colleagues and management to build a successful support network, i.e. with our procurement team



Industrial Power Units

• Saudi Arabia
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Internal Sales and Customer Support

  • Oct 2007 - Feb 2010

  My responsibilities as Internal Sales and Customer Support Advisor consisted of:• Acknowledging and processing customer enquiries and preparing quotations globally• Chasing quotes and converting to sales• Tracking orders and updating customers with feedback• Appointment making for technical sales globally• Cold calling lapsed accounts and new business leads• Customer service after sales• Liaising with suppliers and freight forwarders to confirm correct products, improve delivery datesand negotiate better prices to increase margin• Liaising with internal staff, customers and suppliers to improve business relations further• Updating website with new staff profiles and new products for Starting Division• Assisting senior management with recruitment requirements from collating and screening CVs, • Short listing, arranging and confirming interview appointments, interviewing and collating references for successful applicants • Liaising with and supporting other divisions of the company• Diary planning for senior managers and MD• Carrying out customer survey as required for internal audit



Kelly Services

• Mexico
• 200 - 300 Employee

• Business Development Consultant

  • Aug 2006 - Aug 2007

  Top ranking BDC in the Midlands League TablesResponsibilities:• Manage client accounts by developing and maintaining sales plans and records• Identifying key decision makers, developing internal and external communication plans• Conducting periodical account business reviews to ensure clients’ needs are being met• Develop client relations by; communicating to identify and understand needs; positioning Kelly products and services based on current and future needs, whilst keeping clients informed of new products and services; applying consultative selling strategies.• Plan and execute sales by advance planning of sales calls• Prioritizing business opportunities, accounts and target accounts within own territory• Preparing and delivering proposals to client decision makers that address and meet clients’ needs; coordinating sales calls with others and keeping appropriate parties apprised of status.• Effectively closing deals that benefit the customer and Kelly while achieving sales targets• Expand the business by identifying new opportunities, meeting with clients regularly to identify additional business opportunities or changing needs• Making presentations to clients’ organisations to introduce Kelly products and services, asking for referrals as appropriate• Development of self and sales staff by developing sales skills, teaching staff about Kelly’s cost models and pricing; staying current with all aspects of business, keeping staff informed of competitive market information.• Increasing GP for Birmingham Branch whilst giving excellent customer service• Exceeded weekly KPI's