Bally Bahia
Customer Relationship Management Specialist at Yell- Claim this Profile
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English Native or bilingual proficiency
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Spanish -
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Punjabi -
Topline Score
Bio
Credentials
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Google AdWords Sales Accreditation
BESMA
Experience
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Yell
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United Kingdom
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Advertising Services
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700 & Above Employee
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Customer Relationship Management Specialist
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Oct 2018 - Present
Responsible for contacting businesses to offer digital marketing solutions Responsible for retaining current customer spend Identifying customer needs using a thorough fact find Using online demonstration software to showcase our products Managing daily worklists and leads through the CRM to ensure all data is contacted Ensuring product knowledge is up to date to ensure providing the best marketing solution for our customers Meeting KPI’s such as revenue target, retention targets, numbers targets, talk time, online demonstrations, product distribution and quality Ability to build lasting client relationships Ability to work with multicultural, cross-functional teams Strong telephone manner with confident objection handling and an ability to demonstrate resilience. Able to demonstrate evidence of high levels of previous customer service Strong verbal and written communication skills at all levels Ability to work well under pressure and at pace and remain effective Good analytical skills with a demonstrated attention to detail and accuracy of work Ability to manage workloads to ensure targets and timescales are met Able to show initiative and make appropriate decisions for business customers Show less
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Yell Group
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Advertising Services
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1 - 100 Employee
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Digital Marketing Account Manager
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Dec 1993 - Present
Highly experienced sales and marking account manager, with over 25 years’ experience, Innovative & attentive to details with outstanding follow-through. Talented sales professional who effectively multi-task and balances customers needs with company demands somebody that efficiently builds loyalty and long-term relationships with customers, whilst consistently reaching sales targets. Key priorities are managed, growing and resolving customer issues and in turn providing excellent customer service ensuring high client retention rates. Overseeing and providing marketing solutions for a network of over 500 client SMEs. Promoting a range of digital marketing options including: website production, directory advertising, Google Adwords advertising, Sponsored display advertising and facebook sponsored ad's, along with digital and multimedia solutions. I am very passionate about online advertising and consider myself a digital expert that prioritises my client’s needs and helps them gain quality leads. I find myself educating clients about the internet and sharing knowledge hints and tips. Show less
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Education
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Shireland High - Oldbury College - sight & sound
Business & Finance Btec National Diploma - Travel & Tourism Cotac National Diploma
Community
