Client Success Manager

• Mar 2022 - Present

Security Consultant

• Sep 2020 - Present

Technical Support Specialist

• Jun 2019 - Mar 2020

• Install, configure, and troubleshoot computer hardware and software. • Large client base providing services for local businesses addressing everyday troubleshooting needs and consulting on most effective methodologies for individualized business needs. • Monitor clients' activity reports from antivirus scans that determine anomalies and security-based concerns. • Explained technical information in clear terms to non-technical individuals to promote better understanding. • Recorded and maintained relevant notes for each client and work order Show less

General Manager Operations

• Apr 2014 - Jul 2019

• Oversaw 80+ employees to mentor and guide on operations for continuous productivity and positive morale. • Accounting and Payroll Administrator. • Launched staff engagement, gender diversity, and cultural programs in addition to robust reporting tools that increased operational quality. • Reviewed performance data to monitor and measure productivity, goal progress and activity levels. • Enhanced operational success through effective staffing, strong training, adherence to safety regulations, and well-timed customer service. Improved procedures to enhance operational quality and team efficiency. • Chaired weekly meetings with executive leadership to identify opportunities for improvement and establish milestones. • Communicated company vision and objectives to motivate teams. Show less

Third Key

• May 2013 - Dec 2016

Tasked to minor administrative tasks in the store. Assistant to managers and, open/ closing duties or help in maintaining the security of the merchandise. Beauty professional specially trained in the art of makeup application. Tasked to do artistic makeup sessions and training with retail makeup artists. Give advice to customers about the proper application of makeup and how to fully maximize products. Responsible for major product and makeup demonstrations, and introducing new techniques and products to the staff and customers. Affiliated with the MAC traveling Industry team for Southwest Regional events during new product launches. Show less