Experience

ASHLEY

• United States
• Retail Furniture and Home Furnishings
• 1 - 100 Employee

• Store Manager

  • Jan 2020 - Present

  Oversee building operations and maintenance tasks, reducing downtime and improving facility safety. Recruit and train RSAs, establish sales quotas, and devise advanced sales processes. Provide comprehensive sales coaching and facilitate the professional development of potential sales managers. • Enhance product offerings and services while adhering to company guidelines, resulting in increased sales revenue. • Improve team productivity by conducting strategic analysis and evaluation. • Ensure cleanliness and full stocking of inventory, utilizing strong managerial skills and reducing out-of-stock items. • Streamline payroll processing and auditing, resulting in a 95% accuracy rate and timely payroll distribution. • Utilize extensive problem-solving approaches to refine payroll procedures and promote PAL accountability, meeting company goals. Show less



Rooms To Go

• United States
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Assistant Store Manager

  • Jan 2018 - Jan 2020

  Directed and managed daily operations of the showroom, covering sales, maintenance, and customer service. Mentored, trained, and led a team of commissioned sales associates to enhance customer experience and drive sales profitability. Coached sales consultants to set achievable monthly sales targets, devising action plans, and motivating them to meet objectives. Participated in the sales process to enhance customer engagement while also utilizing the opportunity to educate and empower associates. Cultivated a positive team spirit and promoted high morale among staff. • Guaranteed customer satisfaction by providing top-notch service and ensuring smooth purchase and delivery processes. • Fostered a high-performing sales team by creating individual and team goals that maximized potential. • Maintained a clean, attractive, and well-organized showroom, ensuring an optimal shopping experience for customers. Show less



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Store Manager

  • Jan 2015 - Jan 2018

  Orchestrated marketing policies and activities, increasing product and service visibility. Oversaw the recruitment, training, and performance evaluations of marketing and sales staff for 10 stores. Employed innovative employee loyalty programs, decreasing staff turnover. • Monitored financial aspects of product development, including budgets and research appropriations, reducing unnecessary expenses. • Cultivated lasting customer relationships and provided expert advice on purchases, achieving a 95% customer satisfaction rating. • Processed invoices, purchase orders, expense reports, credit memos, and payment transactions, while ensuring a 99% accuracy rate. Show less



Boost Mobile

• Telecommunications
• 700 & Above Employee

• District Manager

  • Jan 2014 - Jan 2015

  Performed meticulous financial and covenant analysis of potential transactions with the sales team for identifying and closing profitable deals. Developed and implemented advanced financial models to forecast revenue and expenses, reducing forecasting errors. Analyzed complex financial and budgetary information, developing innovative solutions to increase revenue and reduce expenses. • Maintained consistently friendly and professional client interactions, increasing customer retention rates. • Monitored financial KPIs and metrics, providing regular reports to senior management. • Collaborated with cross-functional teams to implement process improvements. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Personal Financial Advisor

  • Jan 2013 - Jan 2014

  Participated in monthly sales meetings and quarterly sales training to stay up-to-date with market trends and competitor activities. Devised a comprehensive sales strategy for the disposal of group assets. Utilized financial and budgetary data to identify challenges and formulate innovative solutions. • Achieved growth in sales revenue through strategic planning and effective implementation. • Recruited, trained, supervised, and guided team members to ensure the successful integration of the new program. • Implemented new policies to streamline processes and optimize resource utilization. Show less