Experience

Siemon

• United States
• Telecommunications
• 300 - 400 Employee

• Customer Service Supervisor - IMEA – India, SAARC, Middle East, & Africa

  • Mar 2012 - Present

  Leading and motivating the team to ensure they deliver the best customer service. Helping to build good customer relations. Recruiting staff and doing appraisals. Arranging staff meetings, training and development. Handling complaints and queries (from customers and internal teams) & Financial responsibilities. Support other internal Customer Service teams across the globe when in need. Leading and motivating the team to ensure they deliver the best customer service. Helping to build good customer relations. Recruiting staff and doing appraisals. Arranging staff meetings, training and development. Handling complaints and queries (from customers and internal teams) & Financial responsibilities. Support other internal Customer Service teams across the globe when in need.



AXA

• France
• Insurance
• 700 & Above Employee

• Process Leader

  • Oct 2008 - Jan 2012

  Client relationship, Work allocation, pipeline management, Quality Checks, Feedback, ISO/Risk documentation, Training and Training manuals' updation, team meetings, reports, PKTs/FKTs and Process Improvement. Client relationship, Work allocation, pipeline management, Quality Checks, Feedback, ISO/Risk documentation, Training and Training manuals' updation, team meetings, reports, PKTs/FKTs and Process Improvement.



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Sep 2007 - Sep 2008

  Backend customer support for Verizon Telecom customers'. Backend customer support for Verizon Telecom customers'.



IBM Dakash

• Région de Chandigarh, Inde

• Specialist Customer Support

  • Aug 2006 - Aug 2007

  Resolving customers' queries and complaints and taking escalated calls. Resolving customers' queries and complaints and taking escalated calls.



Dr. IT Planet Pvt. Ltd

• Région de Chandigarh, Inde

• Floor Incharge

  • May 2005 - Aug 2006

  Floor support, quality check, feedback, making reports, managing call flow in inbound call center. Floor support, quality check, feedback, making reports, managing call flow in inbound call center.