Experience

SeE Enterprise Kft.

• Hungary
• 1 - 100 Employee

• Help Desk Specialist

  • Aug 2017 - Present

  My Tasks:- Repair laptops and fix user errors (keyboard replacement, memory upgrade, data migration from HDD to SSD).- Supervision and maintenance of over 100 windows servers with nearly 2000 endpoints.- Writing installation and uninstall scripts for various programs (O365, Navision2017, etc.).- Provide remote support in 4 foreign countries (install programs, manage settings and access, troubleshoot problems, bugs)- Set up laptop of new entrants, create user profile permissions.- Archiving data of employees leaving the company, preparing laptops for release or sale.- Full use of Active Directory.- Operation and use of Exchange mail server (Shared mailbox, Distribution group, Contacts, Permissions, Mobile control).- Operate a Sharepoint server, set permissions and compliance with GDPR folders.- Using of O365 licenses and AzureAD.- Creating and managing 2-factor VPN profiles (Gemalto Biztributor).- Supervision of about 20 printers and 25 meeting rooms (print server operation, management of Exchange resources).- Operating an IP telephone exchange with Cisco devices.- Configure and manage switches and routers (mostly Cisco).- Creating and monitoring firewall rules.- Upgrade the required environment on the mysql server in developer environment , IIS web server management.- Creating DHCP IP rules, possibly setting a fixed ip address (scope)- Supervision of the Mailstore controls archive mails, if necessary sharing them in another mailbox.- Restore Files and Folders (shadow copy)- Edit and maintain Group Policy.- Operation and use of a complete Ticket system.- Producing monthly reports.- Keep the common IT knowledge base up to date in OneNote.- Set up GDPR folder structure and associated permissions on the common file server.- Full compliance with internal policy and regulations.- Collaborate with internal IT, outsourced local IT, and internal developers.

• IT Support Specialist

  • Aug 2017 - Present

• IT Support Specialist

  • Aug 2017 - Aug 2017



Process Solutions

• South Africa
• Mechanical or Industrial Engineering

• Help Desk Specialist

  • 2017 - Present

  My Tasks:- Repair laptops and fix user errors (keyboard replacement, memory upgrade, data migration from HDD to SSD).- Supervision and maintenance of over 100 windows servers with nearly 2000 endpoints.- Writing installation and uninstall scripts for various programs (O365, Navision2017, etc.).- Provide remote support in 4 foreign countries (install programs, manage settings and access, troubleshoot problems, bugs)- Set up laptop of new entrants, create user profile permissions.- Archiving data of employees leaving the company, preparing laptops for release or sale.- Full use of Active Directory.- Operation and use of Exchange mail server (Shared mailbox, Distribution group, Contacts, Permissions, Mobile control).- Operate a Sharepoint server, set permissions and compliance with GDPR folders.- Using of O365 licenses and AzureAD.- Creating and managing 2-factor VPN profiles (Gemalto Biztributor).- Supervision of about 20 printers and 25 meeting rooms (print server operation, management of Exchange resources).- Operating an IP telephone exchange with Cisco devices.- Configure and manage switches and routers (mostly Cisco).- Creating and monitoring firewall rules.- Upgrade the required environment on the mysql server in developer environment , IIS web server management.- Creating DHCP IP rules, possibly setting a fixed ip address (scope)- Supervision of the Mailstore controls archive mails, if necessary sharing them in another mailbox.- Restore Files and Folders (shadow copy)- Edit and maintain Group Policy.- Operation and use of a complete Ticket system.- Producing monthly reports.- Keep the common IT knowledge base up to date in OneNote.- Set up GDPR folder structure and associated permissions on the common file server.- Full compliance with internal policy and regulations.- Collaborate with internal IT, outsourced local IT, and internal developers.