Duty Manager

• Jul 2021 - Present

As Duty Manager Role in day to day operation:- Oversee the day to day operations across all department- Oversee day porters duties- Staff scheduling for day porters and banqueting team - Crockery and tableware stock takes- Weekly table linen stock takes and orders- Daily handover with Duty Managers- Report to the General ManagerRole in Banqueting:- DM is responsible for overseeing the room set up, double check everything is set to standard and for the correct number of guests.- It is the role of the DM to check back in with the organiser and all tables for satisfaction.- Liaise with the bar staff.- Always be around and visible on the floor, meeting and greeting guests.- For successful service and to ensure no missing orders or delays the DM must do a head count whilst the orders are being taken. Show less

Assistant Accommodation Manager

• Apr 2023 - May 2023

Food and Beverage Manager

• Sep 2019 - Jul 2021

Banqueting Supervisor

• Jan 2018 - Sep 2019

As Banqueting Supervisor I must be able to perform all job functions of each staff position, including:-customer service-product preparation-cash accountability-back-line food and beverage preparations-cleaning procedures-complete my assigned ordering duties, linen stock for Banqueting & F&B Department-communicate with the Kitchen departmentTo assist the wedding coordinator, to ensure the wedding goes to plan, runs smoothly.

Food And Beverage Supervisor

• Dec 2017 - Sep 2019

To assist the Food & Beverage Manager to develop the skills and capabilities required by staff members in order to help them carry out their duties to the required standards.To ensure:-that all staff adhere to the correct standards of uniforms-grooming and personal hygiene-prompt and efficient service from bar staff to the guests-that all training is recordedThis was done by training staff to achieve proper skills provided to complete their job effectively and help provide a good work atmosphere within the bar. Show less

Bar Waiter

• May 2017 - Nov 2017

Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner, taking beverage orders and serving them to guests.Ensure knowledge of menu and restaurant promotions and any special offers, complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas.Always take responsibility for ensuring a positive guest experience.

Kitchen Staff

• Jul 2015 - May 2017

Senior Waiter

• Nov 2013 - Jul 2015

Bartender

• Aug 2012 - Nov 2013