Experience

SAARC Masts Tech Pvt.Ltd

• India
• Software Development
• 1 - 100 Employee

• Director/COO

  • May 2019 - Sep 2022

  Bengaluru, Karnataka, India • Responsible for Overall Operations and Delivery of EdTech products • Responsible for delivering revenue and market share growth objectives • Accountable for managing P&L of the account • Design and implement business strategies, plans and procedures • Set comprehensive goals for performance and growth • Establish policies that promote company culture and vision • Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance and HR)



Tiddlers Education Services Private Limited

• Child Day Care Services
• 1 - 100 Employee

• Business Coach

  • Jan 2021 - Aug 2022

  Thane, Maharashtra, India Setting up a daycare center and playschool through infrastructure development and operations management as part of SAARC Group of Companies https://mytiddlee.com



Amaze Business Solutions and Services Private Limited

• India
• Education Administration Programs

• Director

  • Mar 2015 - May 2019

  Chennai Area, India Managed multiple products to assist the growth of healthcare and educational organizations. Products included Analytics-driven Revenue Cycle Management (RCM) Solution and Voice-assisted Web based School Management System. Lead and execute structured governance with key work streams involved in transition implementation Drive increased automation opportunities and business impact through rigorous monitoring, analysis, and management reporting Influence and collaborate with internal… Show more Managed multiple products to assist the growth of healthcare and educational organizations. Products included Analytics-driven Revenue Cycle Management (RCM) Solution and Voice-assisted Web based School Management System. Lead and execute structured governance with key work streams involved in transition implementation Drive increased automation opportunities and business impact through rigorous monitoring, analysis, and management reporting Influence and collaborate with internal stakeholders on process design decisions driving measurable service quality and/or efficiency gains. Oversee expenses and budgeting to help the organization optimize costs and benefits Show less



Voice Snap

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Head - Operations

  • Apr 2014 - Feb 2015

  Chennai, Tamil Nadu, India • Responsible for Channel Sales and Partner management, Channel Development • Responsible for delivering revenue and market share growth objectives for assigned channel partners • Proactively assesses, clarifies, and validates partner needs on an ongoing basis. • Manage potential channel conflict with other sales channels by fostering excellent communication internally and externally • Develops the Channel partner commercial plan, including development and implementation of tactics… Show more • Responsible for Channel Sales and Partner management, Channel Development • Responsible for delivering revenue and market share growth objectives for assigned channel partners • Proactively assesses, clarifies, and validates partner needs on an ongoing basis. • Manage potential channel conflict with other sales channels by fostering excellent communication internally and externally • Develops the Channel partner commercial plan, including development and implementation of tactics to accomplish growth targets. • Proactively recruits new qualifying partners and rationalize existing partner relationships on an ongoing basis Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• General Manager Operations

  • Feb 2012 - Apr 2014

  Chennai, Tamil Nadu, India Managing Healthcare Operations (Payor Domain) • Handling account with primary goal of exceeding the SLA’s • Accountable for managing P&L of the account • Preparing operational metrics for enhancing performance • Formulating strategies to improve the overall performance of process & people • Rendering value addition to client through process improvements • Leading a team for handling the new business and some transition of the existing business from other… Show more Managing Healthcare Operations (Payor Domain) • Handling account with primary goal of exceeding the SLA’s • Accountable for managing P&L of the account • Preparing operational metrics for enhancing performance • Formulating strategies to improve the overall performance of process & people • Rendering value addition to client through process improvements • Leading a team for handling the new business and some transition of the existing business from other locations • Managing identification & replication of best practices across all functions for inculcating learning & sharing approach among all employees • Overseeing identification of key talents within the team and carving developmental path Show less



Acurus Solutions

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• General Manager Operations

  • Jul 2009 - Feb 2012

  Chennai, Tamil Nadu, India Managing India Operations - Health Care (RCM/Provider Billing) & E-publishing • Devised customer policies, procedures and contractual agreement and ensured that they are met • Assisted operations managers to ensure service delivery • Led a team of Support Account Managers and Sales Teams to expand opportunities with clients & increase revenue • Prepared an organization structure in line with the business objectives & needs • Handled multiple services across organization and… Show more Managing India Operations - Health Care (RCM/Provider Billing) & E-publishing • Devised customer policies, procedures and contractual agreement and ensured that they are met • Assisted operations managers to ensure service delivery • Led a team of Support Account Managers and Sales Teams to expand opportunities with clients & increase revenue • Prepared an organization structure in line with the business objectives & needs • Handled multiple services across organization and provided strategic direction & leadership to the teams so that they consistently meet and exceed performance metrics • Ensured succession plans are effectively placed and seek development of direct reports up to and including moving them to different teams/services within the company in order to maximize potential • Evaluated performance achievements & targets regularly with Operations Managers / Operations Assistant Mangers and provided strategic direction to improve service delivery Show less



HOV Services (Formerly Lason India Pvt Ltd)

• Deputy General Manager Operations

  • May 2000 - Jul 2009

  Chennai, Tamil Nadu, India Supply Chain Management, E-Publishing and Health Care Domain As Deputy General Manager – Operations (Healthcare), Apr’07 – Jul’09 • Handled healthcare claims processing accounts of major customer accounts • Monitored complete operations of 5 company owned production sites and 30 associate sites across Tamil Nadu & Karnataka, each unit comprising of about 500 staff processing Healthcare claims • Developed organization & infrastructure of each unit • Led a team of Site… Show more Supply Chain Management, E-Publishing and Health Care Domain As Deputy General Manager – Operations (Healthcare), Apr’07 – Jul’09 • Handled healthcare claims processing accounts of major customer accounts • Monitored complete operations of 5 company owned production sites and 30 associate sites across Tamil Nadu & Karnataka, each unit comprising of about 500 staff processing Healthcare claims • Developed organization & infrastructure of each unit • Led a team of Site Managers, Project & Shift Coordinators • Supervised all activities during incubation – venue selection, infrastructure setup, team & support staff recruitment and implementation of quality/delivery management systems • Avoided stoppages and resolved issues related to quality, delivery & infrastructure – monitored the site team responsible for resolving respective unit issues As Deputy General Manager – Operations (e-Publishing), Sep’03 – Mar’07 (managed E-publishing) division as Manager to Deputy General Manager – Operations) • Headed multiple customer accounts and ensuring the best performance of these accounts in e-publishing & Healthcare Domain • Led a team of 600 resources in-house (with 3 Senior Managers) and 1500 resources at associates Sites • Managed transition of major projects/processes and established benchmarks for various services migrated from the customer by continuous process improvement • Involved in process re-engineering resulting in significant improvement in process leading to increase in productivity by 50% & reduction of costs Show less



ABT Industries Ltd (Beverages Division)

• Production Executive

  • Nov 1998 - May 2000

  Greater Chennai Area Production Executive in Beverage Division, setting up quality and inventory management systems