Support Manager

• Nov 2022 - Present

Principal Support Engineer

• Jul 2020 - Nov 2022

Developer support engineer

• May 2018 - Jul 2020

Svc info dev II

• Jan 2016 - May 2018

• Deployment and production support • Implementation for new services in New AWS Cloud environment • Maintenance of applications • End to End Testing • On call for product outage or high priority incidents • Automation • Automated Early upgrades application run • Linux Scripts for checking Certs expiry and notify the stake holders to avoid failures due to Certs expiry • Migration of TC servers to pivotal • Deployments on TC ,WAS and pivotal • Developed Linux shell scripts for 24/7 uptime of TC/PIVOTAL instances so Services are not impacted • Automated Cuba Manifest application to run and fetch the flight details and deliver the flight details to client using shell scripting • Schedule jobs using Tivoli • Hands on knowledge of EC2, S3, Glacier, IAM, ELB, Auto scaling, AMI, Cloud Formation, SQS, SNS, VPC, RDS, Lambda, and Route53. • Build and release Ec2 instances • Configure Dynatrace agents and collectors for application monitoring and pure path analysis • Dynatrace dashboard creation • Splunk for transactional log analysis • Splunk dashboard creation Show less

Service Delivery Engineer

• May 2015 - Jan 2016

Systems Engineer

• Aug 2013 - May 2015

Serve as a member of the Global Production Support team. Perform operational support functions that include new product installation and configuration of IHS’s web based products. Conducts upgrades, maintenance and reconfiguration of exisitng web based products. Handle routine problem calls and incident tickets, Provides resolution during production outages and qualifies issues to be escalated. Monitor problems to insure final resolution or appropriate handoff to other teams has been achieved, Provides support for applications including health checks, scheduling, infrastructure and vendor support, system remediation and testing for software upgrades/patches, problem management, change management and compliance Monitors test and production application environments for health, responds to problem tickets, ensures triage of problems to root cause, and adherence to SLA’s. Analyzes and documents trends on application and web server utilization. Participates in planning and testing for disaster recovery of critical applications. Maintains and enhances application on call responsibility. Deployment and production support Maintenance of applications End to End Testing Oncall for product outage or high priority incidents APPLICATION/WEB SERVERS: Apache Tomcat , Jboss, IIS OPERATING SYSTEM: Windows, Linux TOOLS: LVM, Jenkins,CVS,SVN Show less

Release Engineer

• May 2012 - Aug 2013

Responsible for:  Requirement Analysis & Design  Build and release  Automation of release process  Implementing Security fixes  Optimized the application code for Performance gain.  Deployment and production support  Smoke and performance testing  Setups and upgrades of application servers application confuguration Responsible for:  Requirement Analysis & Design  Build and release  Automation of release process  Implementing Security fixes  Optimized the application code for Performance gain.  Deployment and production support  Smoke and performance testing  Setups and upgrades of application servers application confuguration

Product Engineer

• Jul 2011 - May 2012