Luken Balaguer
Customer Service / technical support specialist at Ringover- Claim this Profile
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Français Native or bilingual proficiency
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Anglais Full professional proficiency
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Espagnol Limited working proficiency
Topline Score
Bio
Corentin NAL
I had the pleasure to work with Luken for over a year, first as his coworker, and later as his team leader. Luken has been an exceptionnal team member, both very quick to learn and versatile. He is dedicated to delivering high-quality work and is always full of initiatives and ideas. Luken is also a great teamplayer : his collaborative nature highly contributed to create a productive and supportive work environment.
Maxime L.
Very professional and open minded. The type of colleague you wish to have in every company.
Corentin NAL
I had the pleasure to work with Luken for over a year, first as his coworker, and later as his team leader. Luken has been an exceptionnal team member, both very quick to learn and versatile. He is dedicated to delivering high-quality work and is always full of initiatives and ideas. Luken is also a great teamplayer : his collaborative nature highly contributed to create a productive and supportive work environment.
Maxime L.
Very professional and open minded. The type of colleague you wish to have in every company.
Corentin NAL
I had the pleasure to work with Luken for over a year, first as his coworker, and later as his team leader. Luken has been an exceptionnal team member, both very quick to learn and versatile. He is dedicated to delivering high-quality work and is always full of initiatives and ideas. Luken is also a great teamplayer : his collaborative nature highly contributed to create a productive and supportive work environment.
Maxime L.
Very professional and open minded. The type of colleague you wish to have in every company.
Corentin NAL
I had the pleasure to work with Luken for over a year, first as his coworker, and later as his team leader. Luken has been an exceptionnal team member, both very quick to learn and versatile. He is dedicated to delivering high-quality work and is always full of initiatives and ideas. Luken is also a great teamplayer : his collaborative nature highly contributed to create a productive and supportive work environment.
Maxime L.
Very professional and open minded. The type of colleague you wish to have in every company.
Experience
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Ringover
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United States
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Software Development
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100 - 200 Employee
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Customer Service / technical support specialist
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Aug 2022 - Present
In charge of receiving through different channels the requests from customers. As a representative of the company working in B2B, I have to be the face of this last one and need to bring perfection with my assistance in order for Ringover to go the extra mile with its service. Moreover, we at level 1 have to run the first troubleshooting tests at a technical level. As a tech company. - Use and guidance through different CRM (Salesforce, Zendesk, Jira) - Taking care of administrative onboarding - knowledge of TCP/IP ; server; phoning systems - Before/after signature assistance - first troubleshooting (call quality, settings, integrations) Show less
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Competence Call Center
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Outsourcing and Offshoring Consulting
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500 - 600 Employee
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Content Moderator
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Dec 2020 - Aug 2022
In charge of reviewing and taking the proper actions towards reported contents from a major social media platform. - teaching the IA Asks to stay aware with regular policy updates and be able to work in a team within a fast-paced environment In charge of reviewing and taking the proper actions towards reported contents from a major social media platform. - teaching the IA Asks to stay aware with regular policy updates and be able to work in a team within a fast-paced environment
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TransPerfect
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United States
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Translation and Localization
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700 & Above Employee
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Language data analyst
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Jul 2020 - Nov 2020
Working with an A.I. In order to improve the understanding and accuracy of the A.I. For the French market. As one of the first person on the project, I got the chance to be part of the first team that framed the way people work for on it. Working with an A.I. In order to improve the understanding and accuracy of the A.I. For the French market. As one of the first person on the project, I got the chance to be part of the first team that framed the way people work for on it.
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CPM International Contact Centre
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Spain
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Outsourcing and Offshoring Consulting
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200 - 300 Employee
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Senior Case Manager - Airbnb PLUS
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Jun 2019 - May 2020
Guiding users through our platform, active mediation between hosts and guests, promote the values of Airbnb's community. As a PLUS agent I have to handle both B2C and B2B communications with the users Guiding users through our platform, active mediation between hosts and guests, promote the values of Airbnb's community. As a PLUS agent I have to handle both B2C and B2B communications with the users
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MAISON JOHANES BOUBEE
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Région de Bordeaux, France
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Logistics
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Nov 2015 - Dec 2015
Following the process of logistics within France and on an international level. Assessing the process and finding solutions to was and fasten the delivery of goods. Following the process of logistics within France and on an international level. Assessing the process and finding solutions to was and fasten the delivery of goods.
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FUSHI WELLBEING LIMITED
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London, United Kingdom
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Marketing Positions
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Jun 2015 - Jul 2015
Finding new retail points for the brand (organic shops, yoga classes. Translating the website to french. Finding new retail points for the brand (organic shops, yoga classes. Translating the website to french.
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Education
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2016 - 2017
University of the Sunshine Coast
Bachelor of business, Marketing -
2014 - 2016
Bernom Business School
BTS, Commerce international -
2010 - 2013
Lycée Pape Clément
Baccalauréat Economique et Social
Community
