Baker Arafat

Director Of Business Development at Thompson Medical Centre (TMC+)
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Contact Information
us****@****om
(386) 825-5501
Location
London, Ontario, Canada, CA
Languages
  • Arabic -
  • English -

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Credentials

  • NMWT Zone AOA – HOD Workshop, Dubai- UAE
    -
    Jan, 2013
    - Oct, 2024
  • Integrated commercial plan (ICP)
    Nestlé Waters
    Nov, 2012
    - Oct, 2024
  • PMP Exam prep workshop, Pdu/Contact hours 35
    Business solutions establishment
    Oct, 2012
    - Oct, 2024
  • Introduction to Sales & Marketing Seminar, Zone (AOA) Nestle Food, INDIA, Gurgaon
    -
    Jan, 2012
    - Oct, 2024
  • Incoterms
    Jordan Shipping Association
    Jan, 2011
    - Oct, 2024
  • Integrated Marketing communication Certificate
    -
    Jan, 2011
    - Oct, 2024

Experience

    • Canada
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Director Of Business Development
      • Oct 2020 - Present

    • Canada
    • Financial Services
    • 100 - 200 Employee
    • Field Service Manager
      • Jul 2019 - Oct 2020

      • Implemented and managed a new division, Field Service & Inventory, to align subsidiary operations• Integrated software systems and operational differences between three newly acquired companies. • Built new work flows and job descriptions to facilitate the integration within Sales Force • Implemented and managed a new division, Field Service & Inventory, to align subsidiary operations• Integrated software systems and operational differences between three newly acquired companies. • Built new work flows and job descriptions to facilitate the integration within Sales Force

    • Food & Beverages
    • 100 - 200 Employee
    • Channel Sales Manager
      • Jan 2015 - Jul 2018

      • Led customer profiling, engagement, and purchasing among profiled database for TEA in MEPS• Implemented, drove, and transformed Cash Van operations in Saudi Arabia • Built the brand through E-commerce - improving ROI model for Cash Vans and designing low cost delivery models • Implemented CRM Cash Van systems, with alignment across MEPS • Maintained, improved, and recruited new distributors/sub-distributors to improve the OOH channel • Developed new RTM and journey plans with the distributor • Conducted training for all sales representatives to align goals with the company’s vision and code of business • Supervised and critiqued sales representatives and conducted KPIs • Implemented and conducted yearly contracts, incentive schemes, and KPIs for distributors

    • France
    • Food and Beverage Services
    • 700 & Above Employee
    • Sales Division Head
      • 2012 - 2014

      • Identified new markets, developed networks, and recommended strategies to improve brand positioning• Performed qualitative and quantitative analyses to develop and refine brand, category, and channel plans• Efficiently maintained sales KPIs for individual representatives and sales team • Identified target audiences and prepared strategies to reach the appropriate consumers • Trained sales staff, evaluated pre/post promotion results, and supported the team to achieve targets • Facilitated smooth business transitioning through identifying issues hindering growth and implementing actions to resolve them• Monitored and analyzed sales figures and other reports for key accounts to develop prospective plans and enhance channel results

    • Distribution Section Head
      • Jul 2010 - Mar 2012

      • Managed and supervised varying channels - homes, offices and retail• Re-engineered, re-balanced, and re-routed channel routes to achieve maximum efficiency and enhance customer service • Tracked accounts effectively, to achieve and ensure the KPIs, in a shortened and reliable cycle • Discovering future potential and ensuring revenue realization on time • Obtained new accounts, by efficiently engaging channel partners and realigning efforts of the sales team to mitigate gaps, if any are present, in achieving set targets

    • Sales Executive
      • Jul 2009 - Jun 2010

      • Recruited sales accounts and planned the most appropriate route of shipment, and arranging appropriate packaging • Involved in obtaining, checking, and preparing documentation to meet customs and insurance requirements • Recruited sales accounts and planned the most appropriate route of shipment, and arranging appropriate packaging • Involved in obtaining, checking, and preparing documentation to meet customs and insurance requirements

    • Jordan
    • Telecommunications
    • 700 & Above Employee
    • Call Center Representative
      • Apr 2007 - Feb 2009

      - Handling all incoming calls per shift- Trouble-shooting and problem solving- Efficient telemarketing - Handling all incoming calls per shift- Trouble-shooting and problem solving- Efficient telemarketing

    • Information Technology & Services
    • 1 - 100 Employee
    • Assistant Store Manager
      • Jan 2005 - Jan 2007

Education

  • Ivey Business School at Western University
    EMBA Candidate
    -
  • Petra University
    Bachelor of Commerce (B.Com.) specialising in Marketing, General Sales, Merchandising and Related Marketing Operations
    2006 - 2010

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