Experience

Mövenpick BalaLand Resort Lake Balaton

• Hungary
• Hospitality
• 1 - 100 Employee

• Food And Beverage Supervisor

  • Jun 2023 - Present

  As a F&B Supervisor I ensure that all customers receive excellent service while also making certain that operations run smoothly. I interact with our customers regularly, and seeing to other requests that customers might have. I'm also responsible for supervising fellow food and beverage employees, making sure that all related duties are properly executed and addressing potential issues that may arise.

• Maitre D'

  • Jan 2023 - Jun 2023

  As a maitre d’ I'm the person who is running the dining room operation in the restaurants. As well as managing the work of the front of the house, I'm also responsible for customer relations, demonstrating the hotel values for ensuring that a restaurant’s customer receive impeccable service at all times.I have excellent interpersonal skills, which is essential because I'm the guests’ first point of contact, and I'm a key figure that their initial impression of the restaurant is a positive one.Wide range of responsibilities including setting up and preparing the dining rooms prior to service, handling reservations also I'm the point of liaison with the kitchen team and the chefs. Show less



Chamomile Cafe

• United States
• Construction

• Restaurant Supervisor

  • Jan 2016 - Oct 2022

  Led a well-trained and efficient team to generate an average of £13K weekly sales. Ensured customer satisfaction through promoting excellent service to 900 customers weekly, also acted on customer complaints tactfully and professionally. ● Overseen whole restaurant operations of 8 staff members to produce relevant financial results. ● Continuously seek ways to cut waste through reduction of excess stock holding and to preserve high standards of food production, decrease operational costs with a focus on increasing operational efficiency and effectiveness. ● Analysed staff performance and provided valuable feedback on improvement opportunities to maximise the customer's satisfaction and return. ● Confidently trained up several new employees over the years and provided ongoing coaching & mentoring for all staff. Show less



Le Pain Quotidien

• Belgium
• Restaurants
• 700 & Above Employee

• Assistant General Manager

  • 2015 - 2016

  St Pancras International Provided leadership and strategic oversight into the company's highest-performing restaurant. Achieved significant improvements in revenue generation and yielded weekly sales of £90K with a team of 60 people.● Set and negotiated objectives to raise standards of service, as well as operational expenses with theGeneral Manager, which supported the needs of the business capability and regularly achievingrestaurant operational objectives.● Recommendations to strategic plans and reviews, preparing and completing action plans, improvingproduction, productivity, quality, and customer service standards, resolving problems, identifying trends, implementing change.● Directed team performance to achieve or surpass all established standards, monitored performanceand provided feedback.● Ensured compliance with all food, fire, health and safety standards, and requirements; conducted the store audits and applied improved methods. Show less

• Assistant General Manager

  • 2014 - 2015

  Hampstead High Street Achievements in the first-year sales £780K, Cost of Goods and Labor respectively were 7% better than the initial budget. Profit Before Rent was increased by 15%, by implementing strategic initiatives to improve on the bottom line.● Enhanced guest satisfaction by continuously training the team of 15 people on attentive and customer-focused service, which raised the standards and repeated returns.● Assisted with recruitment through achievable, transparent, and professional carrier progression ladder and supported HR with staff training.● Supported, developed, mentored, and motivated staff to reach full potential and deliver consistentlyresults, also conducted all appraisals of the team Show less

• Restaurant Supervisor

  • 2013 - 2014

  Wardour Street Supervised a diverse team of ten people in a fast-paced, high volume environment. Established Year on Year sales boost of 15% and surpassed weekly average sales of £16K.● Created staff rotas for ten people, so that there is optimum cover during peak restaurant tradingperiods, which resulted in 5% saving on pervious year's labour cost.● Took immediate action regarding any infringements of Health & Safety, Food Hygiene issues or FireRegulations. Worked within professional guidelines to checks of the Restaurant and Kitchen, to ensureall standards always kept high Show less

• Head Waiter

  • 2011 - 2013

  St. Pancras International


Woodbury Park Hotel and Golf Club Ltd
• Waiter

  • 2010 - 2011

La Siesta Tapas Restaurant
• Bartender

  • 2009 - 2010

Point 101 Bar
• Bartender

  • 2008 - 2009

FERRARA BAKERY & CAFE
• United States
• Manufacturing
• 1 - 100 Employee
• Barista

  • 2002 - 2004