Experience

Prince George's County, Maryland

• Government Administration
• 200 - 300 Employee

• Case Manager

  • Aug 2022 - Present



AppleOne Employment Services

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Eligibility Specialist/Case Manager

  • Aug 2021 - Apr 2022

  • Successfully passed 99% of eligible applications for rent and utilities assistance without rejection.• Access multiple web portals to identify and research eligibility.• Develop damage descriptions, scopes of work, and cost estimates based on applicant-submitted documentation.• Collect, organize, and review applicant-submitted documentation.• Identify missing information and coordinate with counterparts to resolve.

• Eligibility Specialist

  • Aug 2021 - Apr 2022

  • Successfully passed 99% of eligible applications for rent and utilities assistance without rejection.• Access multiple web portals to identify and research eligibility.• Develop damage descriptions, scopes of work, and cost estimates based on applicant-submitted documentation.• Collect, organize, and review applicant-submitted documentation.• Identify missing information and coordinate with counterparts to resolve.

• Eligibility Specialist

  • Aug 2021 - Apr 2022

  • Successfully passed 99% of eligible applications for rent and utilities assistance without rejection.• Access multiple web portals to identify and research eligibility.• Develop damage descriptions, scopes of work, and cost estimates based on applicant-submitted documentation.• Collect, organize, and review applicant-submitted documentation.• Identify missing information and coordinate with counterparts to resolve.

• Eligibility Specialist

  • Aug 2021 - Apr 2022



American Express

• United States
• Financial Services
• 700 & Above Employee

• Lifestyle Consultant

  • Oct 2018 - May 2020

  • Assist high profile clients remotely by email with personal requests such as restaurant reservations, arranging travel, floral delivery, and event tickets. • Research, plan and execute customized experiences. • Oversee other lifestyle consultants, resolving client questions or complaints. • Assist high profile clients remotely by email with personal requests such as restaurant reservations, arranging travel, floral delivery, and event tickets. • Research, plan and execute customized experiences. • Oversee other lifestyle consultants, resolving client questions or complaints.



Dominion Energy

• United States
• Utilities
• 700 & Above Employee

• Member Services Specialist

  • Jun 2016 - Jul 2018

  • Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. • Counsel members on checking, savings, loan, and retirement products. • Processes cash advances, travelers' checks, cashiers' checks, money orders, bank-to-bank wires, and Western Union wires. • Train new hires to adhere to policies and procedures. • Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. • Counsel members on checking, savings, loan, and retirement products. • Processes cash advances, travelers' checks, cashiers' checks, money orders, bank-to-bank wires, and Western Union wires. • Train new hires to adhere to policies and procedures.