Donor Database Specialist

• Apr 2023 - Present

Program Manager

• May 2020 - Mar 2023

• Led and managed 9 IT-related projects with 20+ student consultants by overseeing project activities and clients’ relationships • Developed project plan and charter, utilized Jira and Microsoft Project to define milestones, track schedule, and monitor progress • Interpreted clients’ needs through brainstorming sessions, assembled cross-functional project teams • Liaised between clients and teams to boost stakeholder engagement, shared project updates through weekly PMO meetings • Led and managed 9 IT-related projects with 20+ student consultants by overseeing project activities and clients’ relationships • Developed project plan and charter, utilized Jira and Microsoft Project to define milestones, track schedule, and monitor progress • Interpreted clients’ needs through brainstorming sessions, assembled cross-functional project teams • Liaised between clients and teams to boost stakeholder engagement, shared project updates through weekly PMO meetings

Consultant

• Feb 2020 - May 2022

• Collaborated with 3 team members to redesign/implement a 50+ page website for a local healthcare provider, resulting in enhanced site navigation and content layout for potential customers • Built website prototype using Figma and Adobe Illustrator, used WordPress Elementor and relevant Plug-ins to implement design • Researched and acquired resources to create a functional donation page • Reported project status to clients through bi-weekly meetings, maintained and updated website content upon clients’ requests Show less

Resident Advisor

• Jun 2017 - Aug 2018

• Planned, marketed, and executed 6+ building-wide programs for over 800 first-year residents to foster a sense of community and encourage campus involvement • Enforced Campus Living policies, addressed student needs, and communicated issues to Resident Director through weekly meetings • Mediated conflicts between residents and applied emergency protocol to promote a healthy living environment • Planned, marketed, and executed 6+ building-wide programs for over 800 first-year residents to foster a sense of community and encourage campus involvement • Enforced Campus Living policies, addressed student needs, and communicated issues to Resident Director through weekly meetings • Mediated conflicts between residents and applied emergency protocol to promote a healthy living environment