Experience

Nationwide Credit, Inc.

• Financial Services
• 100 - 200 Employee

• Recovery Specialist

  • Oct 2019 - Present

  Keep track of assigned accounts to identify outstanding debts Plan course of action to recover outstanding payments Locate and contact debtors to inquire of their payment status Negotiate payoff deadlines or payment plans Handle questions or complaints Investigate and resolve discrepancies Create trust relationships with debtors when possible to avoid future issues Update account status and database regularly Alert superiors of debtors unwilling or unable to pay Keep track of assigned accounts to identify outstanding debts Plan course of action to recover outstanding payments Locate and contact debtors to inquire of their payment status Negotiate payoff deadlines or payment plans Handle questions or complaints Investigate and resolve discrepancies Create trust relationships with debtors when possible to avoid future issues Update account status and database regularly Alert superiors of debtors unwilling or unable to pay


Tata Consulting Engineers Limited
• India
• Design Services
• 700 & Above Employee
• Human Resources Specialist

  • Feb 2015 - Jun 2015


Pinnacle Industries Ltd.

• United States
• 1 - 100 Employee

• Administrative Executive

  • Dec 2014 - Feb 2015

  Attend the Clients, booking travel itineraries (flight, hotel, cab and train), tie up with hotels, check every consignment status with the received POD, tracking courier details, maintaining daily and monthly attendance/leave report using Bio metric ID.Maintaining incoming and outgoing courier details, Printing and maintaining Stationary like Visiting Cards, I cards Etc., public and customer dealing, printing V Cards as required, Maintaining telephone bill records, delivering check with receipt, coordinate with Hr. Logistics department,Co-ordination with different vendors for dispatch of items on timely basis, follow ups, Payment checks etc.



Vishal Surgical Equipment Co. Pvt. Ltd

• Back office Administrator

  • Nov 2012 - Oct 2014

  Attend the Clients, booking travel itineraries (flight, hotel ,cab and train),tie up with hotels, check every consignment status with the received POD, tracking courier details, maintaining daily and monthly attendance/leave report using Biometric ID.Maintaining incoming and outgoing courier details. Attend the Clients, booking travel itineraries (flight, hotel ,cab and train),tie up with hotels, check every consignment status with the received POD, tracking courier details, maintaining daily and monthly attendance/leave report using Biometric ID.Maintaining incoming and outgoing courier details.



TORSA MACHINES LTD

• Accounting
• 1 - 100 Employee

• Office Co-ordinator

  • Jun 2012 - Sep 2012

  EPABX, maintain attendance report, maintenance, courier details, keeping a track of courier details in an excel sheet, co ordinate with the sales team and allocate the technicians for the next day. EPABX, maintain attendance report, maintenance, courier details, keeping a track of courier details in an excel sheet, co ordinate with the sales team and allocate the technicians for the next day.



Audi India

• India
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Back Office Assistant

  • Feb 2012 - May 2012

  Entirely responsible for all JD Power calling, PSF Calling. All documentation work at the time of delivery of the vehicle. Responsible for all daily, monthly reports (MIS) to be sent to the Company. Correspondence with the CRM Ensuring Customer Satisfaction Survey (CSS) Periodic maintenance of Feedback forms are given to each customer, Evaluate responses for improvement, Ensuring all records are maintained and updated as per company’s requirement. Handling complaints and resolve it accordingly. Coordinating with the customers, arranging courtesy vehicle as well as pick up and drop car facility. Having a track of lost customers. Taking appointments, Periodic maintenance of Feedback forms are given to each customer, Evaluate responses for improvement, Ensuring all records are maintained and updated as per company’s requirement.



Hyundai Motor India Ltd.

• India
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Care Associate

  • Nov 2008 - Jan 2012

  Entirely responsible for all JD Power calling, PSF Calling. All documentation work at the EMPLOYMENT HISTORY time of delivery of the vehicle. Responsible for all daily, monthly reports (MIS) to be sent to the Company. Correspondence with the CRM. Ensuring Customer Satisfaction Survey (CSS) Periodic maintenance of Feedback forms are given to each customer, Evaluate responses for improvement, Ensuring all records are maintained and updated as per company’s requirement Handling complaints and resolve it accordingly. Coordinating with the customers, arranging courtesy vehicle as well as pick up and drop car facility. Having a track of lost customers. Taking appointments.