Marketing Intern

• Jul 2023 - Present

- Transitioned to the Marketing team for the final weeks of internship.- Assisted rebranding campaign by completing market research and updating product website to reflect new branding using Figma and Webflow

Prompt Engineer & Customer Service Representative

• May 2023 - Jul 2023

- Improved 60 Artificial Intelligence (AI) prompts to provide better results for end users- Led one-on-one meetings with potential clients to discuss the product’s security tiers- Responsible for helping clients to utilize AI tools to improve their workplace productivity by automating discrete tasks.- Partnered with clients to understand their work tasks to utilize prompt engineering to create, discover, and coach their team to better outcomes.

Work Prep Participant

• Jul 2023 - Aug 2023

- GWC Work Prep Program hosted by Bank of America, with support from Danaher Foundation. - Selected to participate in GWC’s three-week career readiness program focused on technical and professional development workshops with senior leaders and engineers at Bank of America. - Learned about Cyber Awareness, Cyber Careers in Financial institutions, Threat Landscape, Threat Detection, and concepts like ‘phishing’, ‘vishing’, and ‘smishing’. - Workshops consisted of concept deep dives, hands-on application, collaboration with peers, panels centered on cybersecurity roles, and explorations of real-world applications. Show less

Customer Service Specialist

• Sep 2021 - Jan 2023

• Led a team of 20 associates and worked with associates individually to ensure the ability to meet company goals.• Trained 10 new associates on point-of-sales operations and customer service strategies in line with company standards.• Managed cash tills and safe deposit counts and spearheaded store closing procedures involving 10 associates.• Awarded Employee of the Month in January 2022 for credit card and warranty sales.

Cashier

• Jul 2021 - Sep 2021

• Promoted product warranties and credit card promotions to boost store metrics.• Provided a bridge between customers and off-site customer service employees to fulfill customer needs that were unable to be met at the store level.

Actor at Haunted Hunt Club Farm

• Sep 2019 - Oct 2021

Teaching Assistant

• Jan 2021 - Jun 2021

• Ensured the safety of children aged 2 months - 12 years by escorting them from their classrooms to their parents' vehicles. • Assisted teachers in ensuring the safety of children aged 6 weeks - 4 years during snack time as well as during outdoor and indoor play. • Ensured the safety of children aged 2 months - 12 years by escorting them from their classrooms to their parents' vehicles. • Assisted teachers in ensuring the safety of children aged 6 weeks - 4 years during snack time as well as during outdoor and indoor play.

Seamstress

• Aug 2020 - Apr 2021

Create cloth facial coverings. This involves cutting material, sewing, and prepping masks for sale. This work is done with minimal supervision. Create cloth facial coverings. This involves cutting material, sewing, and prepping masks for sale. This work is done with minimal supervision.