Head Of Operations

• Jan 2022 - Present

- Oversees the account payable process of 24 clients- Looks after any account receivable issues and escalates as needed if cannot handle- Creates internal processes and procedures for the team in order to execute with clients- Review bank statements and reconcile as needed- Investigate delinquent accounts to be sent to collections while creating a partnership with the collection agency and association- Onboard new clients and transitions prior to their new management company- Processes escrows and grant deeds for clients and updates accounts as needed- Completes demands and questionnaires for existing and potential homeowners- Updates secretary of state for clients and keeps track of the status- Works with client's accountants to complete their taxes and year-end reviews- Uses metrics to measure the team's performance- Process manual checks on a weekly basis while being a liaison between homeowners and the association's bank - Handled the sorting and distributing of mail and oversaw front desk operations. Show less

Client Support Specialist

• Apr 2021 - Jan 2022

Administrative Assistant

• Aug 2019 - Apr 2021

- Organizes and prepares correspondence relating to the Association's business - Receives and responds to incoming calls from homeowners, vendors, and board members - Review invoices for completeness/accuracy of charges and prepare payable vouchers for the manager's approval -Processes and distributes incoming and outgoing mail for the office and Associations - Updates homeowner and Association information - Prepares and assists community managers with board packages and in-house mailings Show less

Merchandiser

• Jan 2019 - May 2019

Barista

• May 2016 - Jan 2019