Experience

Hamilton Associates, P.C.

• United States
• Accounting
• 1 - 100 Employee

• Office Manager

  • Mar 2022 - Present

  Preform an array of administrative tasks to include, managing calendars, organizing and filing client data, ordering supplies and processing payments. Interact with clients and staff to ensure effective execution of all services and guarantee client satisfaction upon completion of projects. Review journals, financial statements, ledgers and other records to ensure accuracy. Process individual, corporation, tax-exempt, estate, trust and partnership tax returns efficiently and accurately following federal guidelines.



Iowa Western Community College

• United States
• Higher Education
• 300 - 400 Employee

• Coordinator of Disability Services

  • Oct 2020 - Feb 2022

  Conducts initial intake assessments of students who have applied for accommodations to ensure appropriate academic and non-academic accommodations are provided. Facilitates communication between faculty and students to ensure that appropriate academic disability accommodations are provided in a reasonable and timely fashion. Collaborates with students, parents, support agencies, campus programs, and Residence Life as needed to ensure that appropriate disability accommodations are provided. Hires, trains, supervises, evaluates, develops schedules and provides ongoing support and guidance to the part-time Disability Services Support Assistants and Sign-Language Interpreters. Guides students with disabilities in developing independence and self-advocacy skills. Develops and widely distributes materials to increase awareness and knowledge regarding services and processes and attends departmental and divisional meetings with faculty and staff to promote awareness and utilization of Disability Services.



Mills County Public Health

• United States
• Education Administration Programs

• Not Alone Mentoring Program Coordinator

  • May 2019 - Oct 2020

  Create and oversee implementation of an ongoing mentor recruitment plan, including development of an annual recruitment and quarterly activity plans, development and distribution of program marketing materials, presentations to targeted organizations and ensuring a presence at key community events. Perform and oversee participant screening, training, matching, support and supervision, recognition, and closure activities. Develop and manage relationships with schools, training centers, and community-based organizations. Oversee inquiry and orientation process to ensure excellent public relations and customer service. Manage the planning and implementation of mentor/mentee group events. Maintain and update the program’s policy and procedure manual as needed. Supervise mentoring program volunteers and the Not Alone Group Coordinator. Successfully wrote and received a grant from the Office of Drug Control Policy to hire a part-time Group Mentoring Coordinator.



Cracker Barrel

• United States
• Restaurants
• 700 & Above Employee

• Server

  • Oct 2011 - Mar 2020

  Preformed daily duties and tasks to ensure smooth and productive shift, delivering attentive and friendly service. Trained new servers on proper policies and procedures. Preformed daily duties and tasks to ensure smooth and productive shift, delivering attentive and friendly service. Trained new servers on proper policies and procedures.



Workplace Options

• United States
• Mental Health Care
• 700 & Above Employee

• Back-up Editor

  • Jul 2016 - Jan 2019

  Edit colleagues’ casework, reviewing for grammar, spelling, punctuation and formatting.Use Microsoft Excel to document cases logged throughout the day.

• Work Life Consultant

  • Apr 2016 - Jan 2019

  Managed inbound calls from military personnel and their dependents, using knowledge of military processes and procedures to provide guidance.Assisted military personnel and their dependents in locating resources for a variety of needs, including financial assistance, shelter, counseling, housing, employment, disability care, child care and elder care.Completed multiple outbound calls each day to gather information for participants.Researched online resources that met participants’ needs.Completed four to 10 cases per day, and created one to 15 cases per day.Maintained 97% and above quality scores consistently. Collaborated with team members and leaders to effectively complete tasks.Created and led presentations on elder care and work-life content.Volunteered to get trained for all content teams, including elder care, child care and editing.

• Team Coach

  • Apr 2018 - Nov 2018

  Manage one-on-one meetings with each consultant, leading crucial conversations and providing coaching opportunities on positive and negative performances.Coordinate call and case audits for each consultant, reviewing each call and case and providing them with constructive feedback.Organize caseload for each workday, assigning cases and intake callbacks to each consultant, and adjusting workload as needed. Attend leadership meetings, contributing to team goal-setting, strategy work and action planning. Monitor phone queue to ensure consultants are available for incoming calls.Assist with the hiring process, including supporting the talent-acquisition process and facilitating phone and in-person interviews.Provide sign-offs for consultants whose research does not meet the company standard, including discussing limiting factors that affect the research and requiring the consultant to do additional research if necessary.Assist with preparing time cards, ensuring consultants’ hours match time worked for each pay period.

• Trainer

  • Apr 2018 - Nov 2018

  Create and assign practice cases, assisting new employees in completing each practice case by answering all questions and ensuring appropriate steps are followed.Complete mock calls with new hires to ensure they are prepared to take live calls, coaching the employee on best practices. Prepare schedules for new hires, arranging on-boarding meetings and adjusting schedules as needed.Coordinate with the team lead to ensure each new employee has access to needed computer systems.Set up mandatory web-link trainings for new hires.