Experience

Love Sweat Fitness

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Community & CX Manager

  • Jan 2023 - Present

  - Manage the @teamlsf social media pages, creating content from conception to launch - Create & launch all community activations to foster engagement & brand loyalty - Manage the customer experience from each touchpoint of the customer journey through all channels including social, sms, and email - Monitor, collect & analyze customer feedback to identify trends & opportunities for improvement, create action plans to quickly enact change - Manage the Love Sweat Fitness community across multiple social media platforms Show less



FabFitFun

• United States
• Consumer Services
• 200 - 300 Employee

• • Jun 2021 - Jan 2023

  • Oversee FabFitFun’s social media CX & public perception, analyze & review interactions and sentiment, ensure consistency in brand identity & voice, monitor brand mentions, & address sensitive or elevated public or private topics• Manage a team of 17 CX Coordinators & Team Leads in both Los Angeles & the Philippines• Oversee FabFitFun's member-only Community Forum fostering brand loyalty & engagement & usingUGC opportunities to drive acquisition & retention• Monitor market trends along with member sentiment to guide decisions across all departments on themembership experience, new membership features, merchandising choices, organic & paid social mediastrategies, etc.• Collaborate with multiple brands seasonally to create successful giveaway campaigns & surprise & delightinitiatives to further foster brand loyalty and retention• Act as a video host for the FFF brand on all social media platforms, creating Youtube, TikTok, &Community content to further engage members each season• Serve as the writer for all crisis communication, creative copy, member messaging, & executivecommunication (i.e. official consumer-facing messaging) Show less

• • Jan 2021 - Jun 2021

  • Oversee FabFitFun’s public review platforms & account relationships to mitigate negative reviews & foster a positive public perception to increase acquisition & brand morale• Spearhead the Surprise & Delight program, randomly gifting members FFF products in an effort to promote loyalty & engagement across FFF social media channels• Collaborate cross-functionally with internal teams to deliver constructive feedback on the membership experience & help drive decisions to enhance the membership experience• Ideate creative social media initiatives with the Social Media team to increase member engagement across FFF's social media platforms Show less

• • Jan 2019 - Jan 2021

  -Protect the brand image and reputation by ensuring all elevated matters, either public or private, are dealt with in an efficient, cost-effective and caring manner.-Oversee the department’s escalations processes and channels, delegating and providing coaching as required.-Function as the liaison between CX, Legal, Marketing, Merchandising Departments, and any other department as required.- Help oversee, organize and address comments from social media and public review platforms such as Better Business Bureau, SiteJabber and other relevant sources.-Serve as the point person for crisis management and communication in relation to CX matters Show less

• • Oct 2018 - Jan 2019

  -Support the company's social presence ensuring consistency in brand identity and voice, by professionally responding to various social media platform contacts- Track, manage and successfully deliver a resolution to all customer requests- Review and interact with customers across all social platforms daily

• • Jul 2018 - Oct 2018

  • Develop the necessary brand, product, and process expertise to seamlessly guide members through interaction with the brand• Respond to member’s e-mails and phone calls addressing any comments, questions, or concerns• Ensure customer notes, updates, and changes are tracked and updated to the corresponding account code and systems



CID Entertainment

• • Feb 2018 - Jan 2019

  -Provide assistance with any productions CID is hosting in my region-Assist in VIP check-in, merchandise counting, set up, tear down, and load-out of VIP program-Serve as a liaison between show attendees and VIP program coordinator

• • Feb 2018 - Feb 2018

  For Blake Shelton's Lubbock, Texas show February 16, 2018 show.-Counting and sorting merchandise-Checking in VIP guests-Giving out VIP credentials-Directing guests-Assisting with the breakdown and load out of VIP lounge-Answer question, comments and concerns regarding the VIP program



Team Luke Hope for Minds

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Account Manger

  • Jan 2018 - May 2018

  *Semester long capstone project* -Serve as the head of the team -Serve as the liaison between the client and account team - Produce a holistic campaign strategy plan from beginning to end - Conduct research, create original social media content, provide attainable goals and tactics for the client to reach, etc. - Track billing hours, ensure projects are completed by their deadlines, and contribute to the creative process of the campaign plan *Semester long capstone project* -Serve as the head of the team -Serve as the liaison between the client and account team - Produce a holistic campaign strategy plan from beginning to end - Conduct research, create original social media content, provide attainable goals and tactics for the client to reach, etc. - Track billing hours, ensure projects are completed by their deadlines, and contribute to the creative process of the campaign plan



Texas Tech Student Government Association

• Lubbock, Texas Area

• Director Of Public Relations

  • May 2017 - May 2018

  -Create a public relations and marketing strategy for the year with a theme and sustainable goal that can be maintained from year-to-year -Manage social media platforms held by SGA and update website regularly, coordinate with PR committee in-senate to develop bi-weekly material to distribute to the student body on a monthly basis - Review all correspondence for grammatical and spelling errors before being sent external to the Association -Attend Senate meetings to live-tweet on social media platforms Show less



Texas Tech University

• United States
• Higher Education
• 700 & Above Employee

• • Jan 2017 - May 2018

  - Tour prospective students, athletes and notable alumni - Work recruiting events for prospective students to attend Texas Tech University - Answer questions regarding admissions, housing, student life, etc.- Maintain the prestigious reputation of Texas Tech University

• • Jul 2016 - Aug 2017

  Host notable donors, alumni, and previous players in the Athletic Director, Kirby Hocutt's, suite on game days during football and basketball season. Answer any questions they might have and assure they have an enjoyable game day experience.

• • Mar 2016 - May 2017

  Under the Office of the President- Serve as a representative for the whole University- Administer tours to potential students, athletic recruits, and notable guests - Work various events hosted by the Office of the President -Travel to road shows and University sponsored events to recruit potential students

• • Feb 2016 - Jul 2016

  • Oversee and aid in student class registration• Facilitate group sessions to create a smooth academic transition• Serve as a representative for Texas Tech University and maintain the prestigious reputation

• • Sep 2015 - May 2016

  Student Activities Office:-Handle various tasks including but not limited to:-Maintaining numerous staff schedules-Using customer service skills -Working with Microsoft Office

• • Jul 2015 - Aug 2015

  • Eased the transition from high school to college for incoming Freshman through a group setting• Taught the traditions of Texas Tech• Promoted teamwork and critical thinking skills



EMW Digital

• United States
• Advertising Services
• 1 - 100 Employee

• Account Manager Intern

  • Aug 2017 - Dec 2017

  - Create original content for multiple clients on various social media platforms - Contribute to the creative process for social media campaigns - Generate brand awareness amongst target audience - Semester-long internship - Create original content for multiple clients on various social media platforms - Contribute to the creative process for social media campaigns - Generate brand awareness amongst target audience - Semester-long internship



Allied Integrated Marketing

• United States
• Advertising Services
• 1 - 100 Employee

• Public Relations Intern

  • Dec 2015 - Aug 2017

  - Conduct extensive research for various promotional events - Work movie screenings: check-in attendees and press, record survey results for research-based screenings, communicate event details to the camera crew - Maintained strong client relations and ensured all aspects of the client's wishes were met - Conduct extensive research for various promotional events - Work movie screenings: check-in attendees and press, record survey results for research-based screenings, communicate event details to the camera crew - Maintained strong client relations and ensured all aspects of the client's wishes were met



AroundCampus Group

• United States
• Advertising Services
• 1 - 100 Employee

• GMAT Brand Ambassador

  • Feb 2017 - May 2017

  • Promote the Graduate Management Admissions Test on campus and on social media • Create awareness of the GMAT and discount offers for students • Collect student e-mails • Promote the Graduate Management Admissions Test on campus and on social media • Create awareness of the GMAT and discount offers for students • Collect student e-mails



College of Media & Communication, Texas Tech University

• United States
• Higher Education
• 1 - 100 Employee

• College of Media and Communication Dean's Student Ambassador

  • Aug 2015 - May 2017

  -Recruit prospective students to attend the College of Media and Communication -Promote the College of Media and Communication at various resource fairs, Connect Tech events, and Select Tech events - Speak to high schools and community colleges about our program -Recruit prospective students to attend the College of Media and Communication -Promote the College of Media and Communication at various resource fairs, Connect Tech events, and Select Tech events - Speak to high schools and community colleges about our program



FOX Sports

• Broadcast Media Production and Distribution
• 700 & Above Employee

• Brand Ambassador

  • Dec 2016 - Jan 2017

  • Served as project manager: hired and managed brand ambassador team • Promoted the Fox Sports Go mobile app at the UIL Texas High School State Football Championships • Handed out promotional items to increase brand awareness amongst game attendees • Answered questions and addressed concerns about Fox Sports Southwest • Served as project manager: hired and managed brand ambassador team • Promoted the Fox Sports Go mobile app at the UIL Texas High School State Football Championships • Handed out promotional items to increase brand awareness amongst game attendees • Answered questions and addressed concerns about Fox Sports Southwest



Marsha Sharp Center for Student Athletes

• Lubbock, Texas Area

• Student Assistant

  • Sep 2016 - Dec 2016

  - Create and post content on various social media platforms promoting and informing student athletes about the Leadership Development Academy - Inform student athletes about various internships and job openings - Communicate directly with coaches about the Leadership Development Academy and their athletes involved -Perform any other necessary office duties - Create and post content on various social media platforms promoting and informing student athletes about the Leadership Development Academy - Inform student athletes about various internships and job openings - Communicate directly with coaches about the Leadership Development Academy and their athletes involved -Perform any other necessary office duties



Texas Tech Red Raider Camp

• Lubbock, Texas

• Social Media Director

  • Nov 2015 - Nov 2016

  -Handle all social media platforms to promote Red Raider Camp 2016. -Use social media for the retention of campers who attend Red Raider Camp 2016. -Develop new and creative content to reach out to potential campers. -Handle all social media platforms to promote Red Raider Camp 2016. -Use social media for the retention of campers who attend Red Raider Camp 2016. -Develop new and creative content to reach out to potential campers.



FOX Sports

• Broadcast Media Production and Distribution
• 700 & Above Employee

• Brand Ambassador

  • Dec 2015 - Dec 2015

  Represented Fox Sports Southwest for a weekend at the UIL Texas High School State Football Championships in Houston, TX at the NRG Stadium. My duties included promoting the Fox Sports Go mobile app, handing out Fox Sports Go merchandise, and answering any questions regarding the app or Fox Sports Southwest. Represented Fox Sports Southwest for a weekend at the UIL Texas High School State Football Championships in Houston, TX at the NRG Stadium. My duties included promoting the Fox Sports Go mobile app, handing out Fox Sports Go merchandise, and answering any questions regarding the app or Fox Sports Southwest.



Lazy Dog Restaurant & Bar

• United States
• Restaurants
• 700 & Above Employee

• Hostess

  • Mar 2013 - Jul 2014

  • Handled 60+ customers a shift greeting, seating, and answering calls • Interacted with children, adults, and elders • Maintained a smooth running hostess staff • Handled 60+ customers a shift greeting, seating, and answering calls • Interacted with children, adults, and elders • Maintained a smooth running hostess staff