Dee B.
English Language Teacher at Infoidioma- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Neil Bailey
Dionne joined IPC Media in 2005 working on IT Helpdesk as a 1st/2nd line analyst supporting Windows and OS desktops, application and network support. In 2006 Dionne transferred to Network Infrastructure team, leading the Process Management team supporting the Technology operations and IPC’s 2,500+ staff. Dionne’s excellent management, administration and technical acumen quickly led to her developing an understanding with the technical staff both at IPC and at our parent company, Time Inc. in the US, proving popular with her colleagues and customers alike. Dionne has a full understanding of high quality service provision on three levels; operational, strategic and personal. Her outstanding understanding and empathy with our internal customers has proven a major strength in our Technology service provision over the last ten years. She works diligently to ensure IPC’s ITIL-based processes and controls meet the exacting standards of Sarbanes Oxley compliance required of US companies, and has proven a quick and keen learner of the relevant technologies as required. Dionne leaves IPC/Time Inc. as part of a major restructuring of our business and technology teams – we will miss greatly her contribution, assistance, humour and friendship, and wish her all the best as she pursues her career and takes on the new challenges and opportunities that await her.
Neil Bailey
Dionne joined IPC Media in 2005 working on IT Helpdesk as a 1st/2nd line analyst supporting Windows and OS desktops, application and network support. In 2006 Dionne transferred to Network Infrastructure team, leading the Process Management team supporting the Technology operations and IPC’s 2,500+ staff. Dionne’s excellent management, administration and technical acumen quickly led to her developing an understanding with the technical staff both at IPC and at our parent company, Time Inc. in the US, proving popular with her colleagues and customers alike. Dionne has a full understanding of high quality service provision on three levels; operational, strategic and personal. Her outstanding understanding and empathy with our internal customers has proven a major strength in our Technology service provision over the last ten years. She works diligently to ensure IPC’s ITIL-based processes and controls meet the exacting standards of Sarbanes Oxley compliance required of US companies, and has proven a quick and keen learner of the relevant technologies as required. Dionne leaves IPC/Time Inc. as part of a major restructuring of our business and technology teams – we will miss greatly her contribution, assistance, humour and friendship, and wish her all the best as she pursues her career and takes on the new challenges and opportunities that await her.
Neil Bailey
Dionne joined IPC Media in 2005 working on IT Helpdesk as a 1st/2nd line analyst supporting Windows and OS desktops, application and network support. In 2006 Dionne transferred to Network Infrastructure team, leading the Process Management team supporting the Technology operations and IPC’s 2,500+ staff. Dionne’s excellent management, administration and technical acumen quickly led to her developing an understanding with the technical staff both at IPC and at our parent company, Time Inc. in the US, proving popular with her colleagues and customers alike. Dionne has a full understanding of high quality service provision on three levels; operational, strategic and personal. Her outstanding understanding and empathy with our internal customers has proven a major strength in our Technology service provision over the last ten years. She works diligently to ensure IPC’s ITIL-based processes and controls meet the exacting standards of Sarbanes Oxley compliance required of US companies, and has proven a quick and keen learner of the relevant technologies as required. Dionne leaves IPC/Time Inc. as part of a major restructuring of our business and technology teams – we will miss greatly her contribution, assistance, humour and friendship, and wish her all the best as she pursues her career and takes on the new challenges and opportunities that await her.
Neil Bailey
Dionne joined IPC Media in 2005 working on IT Helpdesk as a 1st/2nd line analyst supporting Windows and OS desktops, application and network support. In 2006 Dionne transferred to Network Infrastructure team, leading the Process Management team supporting the Technology operations and IPC’s 2,500+ staff. Dionne’s excellent management, administration and technical acumen quickly led to her developing an understanding with the technical staff both at IPC and at our parent company, Time Inc. in the US, proving popular with her colleagues and customers alike. Dionne has a full understanding of high quality service provision on three levels; operational, strategic and personal. Her outstanding understanding and empathy with our internal customers has proven a major strength in our Technology service provision over the last ten years. She works diligently to ensure IPC’s ITIL-based processes and controls meet the exacting standards of Sarbanes Oxley compliance required of US companies, and has proven a quick and keen learner of the relevant technologies as required. Dionne leaves IPC/Time Inc. as part of a major restructuring of our business and technology teams – we will miss greatly her contribution, assistance, humour and friendship, and wish her all the best as she pursues her career and takes on the new challenges and opportunities that await her.
Credentials
-
140 hours of TEFL/TESOL training
THE OPEN & DISTANCE LEARNING QUALITY COUNCILMar, 2016- Oct, 2024 -
ITIL V3
Information Systems Examination BoardFeb, 2009- Oct, 2024
Experience
-
Infoidioma Language Centre
-
Spain
-
Education Administration Programs
-
1 - 100 Employee
-
English Language Teacher
-
Oct 2018 - Present
-
-
-
Aula Integral, Valencia, Spain
-
Lliria, Valencian Community, Spain
-
English Second Language Teacher
-
Feb 2017 - Aug 2018
-
-
-
Virtual Office Time
-
Valencia, Spain
-
Virtual Business Owner
-
Oct 2015 - Jul 2017
I specialise in providing remote business and IT support to Entrepreneurs and Business Owners. I offer a broad range of solutions including: Admin & Organisation • Inbox & Diary Management • Book accommodation & travel • Internet research and fact finding • Source & buy products • Data entry • Edit & format documents • PowerPoint presentations • Telephone calls Setup & manage social media accounts • Update your WordPress website • Facebook Campaigns • Twitter account management • Instagram management Technical Services • Domain name registration & management • Email Account setup & management • Website Creation • Lead Page setup & management Contact me - dee@virtualofficetime.com Show less
-
-
-
Time Inc. UK
-
United Kingdom
-
Book and Periodical Publishing
-
400 - 500 Employee
-
ITIL Process Management Team Leader, ServiceNow
-
Dec 2010 - Jul 2015
Responsible for managing the process in accordance with the Time Inc. Service Management model based on ITIL best practices.Manage and coordinate team activities and oversee its supporting monitoring and administration functions. Motivate team to focus on business requirements and customer objectivesMeasure and monitor team’s performance against SLA and KPI'sCoordinate and manage day-to-day activities of the Process Management TeamManage team tasks, workload, performance and skillsEnsure requests are delivered to meet the business objectivesEnsure SLAs are metEnsure Change Management process is adhered to in accordance with Time Inc. standardsBe responsible for the administration of various user accounts in Active Directory, Exchange, PeopleSoft and RSA SecurIDProvide process improvement initiativesCo-ordinate the provision of on-going documentation in order to keep current process and procedures up to date Work closely with Time Inc. to ensure proper implementation of processes and procedures in line with current Sarbanes Oxley legislation Liaise with IPC Human Resources to ensure leaver accounts are deleted in keeping with TimeInc. standardsLiaise with IT Support teams to resolve issuesLiaise with 3rd party support companies to manage user issues Show less
-
-
Network Infrastructure Coordinator
-
Jun 2006 - Dec 2010
Work closely with Time Inc, Operations Support and the IT Helpdesk to ensure proper implementation of processes and procedures in line with current Sarbanes Oxley legislation.Be responsible for the administration of the various user account and quota systems. Administration of AOL accounts, IPC Media Email and network login accounts, the administration of disk space and mailbox quotas. Liaise with IPC Media’s Human Resources department in the supply of starters and leavers lists. Co-ordinate the provision of on going documentation in order to keep current process and procedures up to date. This would include Microsoft Exchange, Time Inc. UK’s email standard, and various other software standardsAssist on a day-to-day basis in the resolution of network administration issues (performed in conjunction with the ENOC and IT Helpdesk). This could include the reactivation of locked user accounts and the resetting of user passwords.Participate in the management of the Change Control process and procedures in line with current Time Inc. standards.Provide procurement support for the ENOC by using the Biomni E-Business system to place and track hardware orders Show less
-
-
Contract - IT Technical Analyst
-
Apr 2005 - Jun 2006
1st/2nd line analyst supporting Windows and OS desktops, application and network support
-
-
-
Mobec Services
-
London
-
Director
-
Oct 2004 - Apr 2005
Director at Mobec Services a family owned business providing IT Services and Consultancy to SME's. Director at Mobec Services a family owned business providing IT Services and Consultancy to SME's.
-
-
-
BDP (Building Design Partnership Ltd)
-
United Kingdom
-
Design Services
-
700 & Above Employee
-
Network Support Technician
-
Jul 1999 - May 2004
Responsible for the built and installation of network file servers Participated in the planning and implementation of migration form Windows NT to Windows 2000 domain Managed the configuration of Dial up Networking, modems and Internet mail for client access Provided management and support for multiple NT4 and W200 domains Sole responsibility for creating and managing user accounts in AD Controlled network printing using printer admin tools Allocated and monitored folder shares and permissions Coordinated mobile network to ensure remote users maintain constant connectivity Consulted with external software developers for bespoke office software rollout Assisted with CAT5 cabling, installation of hubs and routers Provided desktop support Created computer images for profile rollout Produced and updated documentation for IT process and procedures Managed weekly backups and monitoring Managed day-to-day support team for the London office Deputised for IT Manager during his two month absence Show less
-
-
-
Richmond and Wandsworth Councils
-
United Kingdom
-
Government Administration
-
700 & Above Employee
-
IT Support
-
May 1998 - Jul 1999
Managed departmental upgrade rollout from Windows 3.5 to Windows NT Responsible for daily backup of NT servers. Create new user accounts in Active Directory Provide IT Support to customers Install new machines Managed departmental upgrade rollout from Windows 3.5 to Windows NT Responsible for daily backup of NT servers. Create new user accounts in Active Directory Provide IT Support to customers Install new machines
-
-
Education
-
1994 - 1998
London South Bank University
Bsc (Hons), Computer Science
Community
