Experience

King Abdullah Medical City (KAMC) - MAKKAH

• Saudi Arabia
• Hospitals and Health Care
• 500 - 600 Employee

• Business Analyst

  • 2022 - Present

  • Collaborate with stakeholders, including business users and manager to understand business needs, objectives, and challenges.• Identify opportunities for process improvement and optimization by analyzing current business processes, workflows, and systems.• Conduct gap analysis to identify areas where existing systems or processes fall short of meeting business requirements.• Propose and recommend innovative solutions, enhancements, or new technologies to streamline operations and drive efficiency.• Conduct data analysis and interpretation to identify trends, patterns, and insights that can drive informed business decisions.• Develop and generate reports, dashboards, and visualizations to effectively communicate analytical findings to stakeholders.• Ensure data integrity and accuracy by performing data validation and verification activities. Show less

• Collection And Claims Manager (A)

  • 2016 - 2022

  • Lead and supervise 11 team member of collection and claims analysts, providing guidance, coaching, and performance feedback.• Set performance goals and targets for the team, monitoring and evaluating their performance against established metrics.• Analyze delinquency trends, identify areas of improvement, and propose strategies to enhance the collections and claims processes.• Track and analyze collection and claims performance metrics, such as collection and claims rates.• Prepare regular reports on collections and claims activities, trends, and outcomes for management review.• Identify opportunities to leverage technology, automation, and data analytics to streamline collections processes and enhance efficiency.• Exceeded target by 20% by develop work process and establish new business model Show less

• Collections Analyst

  • 2014 - 2016

  • Monitor and manage the collections process for delinquent customer accounts.• Track and document payment arrangements and follow up.• Investigate and resolve customer disputes or discrepancies related to outstanding balances or billing issues.• Collaborate with internal departments.• Build and maintain positive relationships with customers.• Serve as a point of contact for customer inquiries and provide timely and accurate information regarding account status, payment options, and collection processes.• Ensure compliance with relevant regulations, industry standards, and company policies during the collections process.• Adhere to internal policies and guidelines regarding customer privacy and data protection.• Maintain accurate and up-to-date records of customer interactions, payment arrangements, and collection activities.• Prepare timely reports on collections performance.• Identify opportunities to streamline and improve collections processes, such as automation, system enhancements, or workflow optimization.• Awarded as the best employee • Awarded as the highest collection employee among the team Show less



alrajhi bank

• Saudi Arabia
• Banking
• 700 & Above Employee

• Operations Manager

  • 2010 - 2014

  • Oversee and manage the day-to-day operations of the bank, including customer transactions, account services, cash management, and back-office functions.• Develop and implement operational strategies, policies, and procedures to enhance efficiency, productivity, and customer service.• Monitor and analyze operational performance metrics, identifying areas for improvement and implementing corrective actions.• Supervise and provide leadership to 9 operational staff, including training, and performance management.• Foster a positive work environment, promoting teamwork, collaboration, and professional development.• Conduct regular staff meetings, provide guidance and support, and ensure adequate staffing levels.• Ensure compliance with banking regulations, policies, and procedures, keeping abreast of industry best practices and regulatory changes.• Implement and monitor internal controls to mitigate operational risks and safeguard customer information.• Collaborate with compliance and risk management teams to address regulatory requirements and audit findings.• Analyze existing operational processes and identify opportunities for streamlining, automation, and efficiency improvement.• Implement process improvement initiatives, leveraging technology and best practices to enhance productivity and reduce errors.• Conduct regular assessments of vendor performance, addressing issues and identifying opportunities for improvement or cost reduction.• Develop and maintain business continuity plans and procedures to ensure uninterrupted operations in the event of disruptions or emergencies.• Achieved the second highest best branch in the region for complying to regularities and procedure. Show less

• Head Teller

  • 2009 - 2010

  • Oversee the daily operations of the teller line, ensuring efficient workflow and adherence to established procedures.• Schedule and assign tasks to teller staff, ensuring adequate coverage and efficient utilization of resources.• Handle escalated customer issues, resolving them effectively and maintaining customer satisfaction.• Conduct periodic audits of teller transactions and cash inventory to maintain compliance and minimize errors.• Ensure teller team compliance with bank policies, procedures, and regulatory requirements.• Prepare and analyze operational reports, such as teller productivity, transaction volume, and error rates.• Identify areas for improvement and implement strategies to enhance operational efficiency and customer service.• Collaborate with management to develop and implement new processes and procedures as needed.• Foster positive relationships with customers, promoting the bank's products and services. Show less

• Bank VIP Teller

  • 2006 - 2009

  • Provide personalized service to high-value clients, ensuring their needs are promptly addressed and exceeded.• Proactively identify opportunities to deepen client relationships and promote additional bank products and services.• Maintain accurate and updated client profiles, ensuring compliance with regulatory requirements and internal policies.• Handle VIP client inquiries, concerns, and complaints with a high level of professionalism and urgency.• Escalate concerns or service deficiencies to appropriate bank personnel for timely resolution.• Represent the bank in a professional manner, strengthening relationships with VIP clients. Show less

• Bank Teller

  • 2005 - 2006

  • Assist customers with their banking needs, including deposits, withdrawals, check cashing, and account inquiries.• Receive and process cash and check deposits accurately, following bank procedures and security protocols.• Verify and reconcile cash drawer at the beginning and end of each shift.• Ensure accuracy and completeness of customer information and documentation.• Adhere to bank policies, procedures, and regulatory requirements to ensure compliance and minimize risk.• Maintain accurate records of all customer transactions, ensuring documentation is complete and organized. Show less