Experience

GALCO LIMITED - A GSM Group of Companies

• Tanzania
• Truck Transportation
• 1 - 100 Employee

• Operations Team Member

  • May 2022 - Present

  Tanzania



HOPE HOLDING COMPANY LIMITED

• Retail
• 1 - 100 Employee

• Procurement Officer

  • Jan 2022 - May 2022

  Tanzania

• Sales Department

  • Aug 2021 - Jan 2022

  Dar es Salaam, Tanzania



Influensa

• Tanzania
• Marketing Services

• Sales Coordinator

  • Mar 2020 - Aug 2021

  Dar es Salaam, Tanzania -lead a sales team by providing guidance, training and mentorship, setting sales quotas and goals, creating sales plans, analyzing data, assigning sales territories and building their team. -Managing organizational sales by developing a business plan that covers sales, revenue and expense controls. -Tracking sales goals and reporting results as necessary. -Promoting the organization and products.



Milvik Bima

• Singapore
• Consumer Services
• 700 & Above Employee

• Sales Manager

  • Jun 2019 - Mar 2020

  Tanzania

• Telesales Team Leader

  • Dec 2017 - Mar 2020

  Dar es salaam Milvik Bima pioneered the mobile-delivered insurance model in which customers can pay for insurance via deduction of prepaid mobile money credit. Achievement >Mentored, motivated and coached sales team of 12 telesales staff to create value in the sales process. >Directed day to day operations of team and ensured achievement of revenue and customer base. >Communicated Sales Center results,challenge,solution suggested ideas to sales managers and management team… Show more Milvik Bima pioneered the mobile-delivered insurance model in which customers can pay for insurance via deduction of prepaid mobile money credit. Achievement >Mentored, motivated and coached sales team of 12 telesales staff to create value in the sales process. >Directed day to day operations of team and ensured achievement of revenue and customer base. >Communicated Sales Center results,challenge,solution suggested ideas to sales managers and management team. >Coordinated daily and weekly meeting of telesales staff. >Handled all aspects of human resources for 20 staff sales team, to include attendance and performance analysis. >Collaborated with other team leaders through team building and strategic planning to increase sales results. >Participated in giving advice on commission structure that driven increasing of new sales by 25%. Managed to increase our daily, weekly and monthly sales average in team from 29,000 per monthly up to 45,000 build strong relationship among agents consistently for one year.



ISON BPO Tanzania Limited-Airtel Tanzania Process

• Call center team Leader

  • Jan 2016 - Feb 2017

  Dar es Salaam Mentored individuals in making the transition from the classroom to the real phones conversation. Performed daily floor management of the call center which consisted of a total of 20 employees. Administered performance management by diagnosing improvement opportunities, provided effective feedback, trained and utilized corrective action plans to meet operational objectives. Determined problem areas to recommend revised policies and procedure for the Call Center and… Show more Mentored individuals in making the transition from the classroom to the real phones conversation. Performed daily floor management of the call center which consisted of a total of 20 employees. Administered performance management by diagnosing improvement opportunities, provided effective feedback, trained and utilized corrective action plans to meet operational objectives. Determined problem areas to recommend revised policies and procedure for the Call Center and monitor calls to determine customer service needs. Conducted team meetings on policy and procedure and training staff on legacy applications. Provided each team member with constructive feedback to ensure they would exceed monthly goals.

• Customer Care Representative

  • Mar 2012 - Dec 2015

  Dar es salaam Provided effective and timely resolutions of a range of customer inquiries. Responded to customer inquiries requests; resolved issues efficiently and professionally. Recognized by Management and customers for providing exceptional customer service. Trained new hires to process returns and exchanges; as well as the process of taking telephone orders. Maintained call center database by entering information