Experience

Power Instruments Pte Ltd

• Singapore
• Maritime Transportation
• 1 - 100 Employee

• Customer Care & Service Engineer Coordinator

  • Jun 2018 - Present

  - Build a good relationship with customers - Handling problems submitted by customers - Coordinate with customers to do service work after analyzing problems that occur with the engineer team - Arrange for engineer to doing service jobs to customers - Serve customers by providing information about the products and services they need - Act as a liaison between the customer and the company. - Assist in handling / preparing spare parts for service job and new installation job - Handle stock availability in warehouse and delivery of spare parts and tools - Doing stock taking of warehouse Show less



ZAP Clinic

• Indonesia
• Wellness and Fitness Services
• 300 - 400 Employee

• Sales & Online Marketing Coordinator

  • Apr 2015 - May 2018

  - Responsible for leading 4 call centers & 5 online marketing to answer and handle all incoming customer questions on several company social media (Instagram, Line, Facebook & Whattsapp etc.) - Doing product marketing and branding digitally - Develop a product promotion plan - Creating concepts on various social media platforms used - Maintain and improve content distribution on social media - Optimizing websites & online articles using SEO Online Software - Company website updates Show less



JobStreet Indonesia

• Indonesia
• Technology, Information and Internet
• 300 - 400 Employee

• Corporate Care Staff

  • Mar 2014 - Apr 2015

  - Create web-based advertisements according to customer requests - Handling customer complaints - Checking ad quality to comply with company policy and Indonesian Law - Directing customers to use a more web-based employee recruitment system - Conduct inhouse & onsite training for customers to use the advanced recruitment system - Create web-based advertisements according to customer requests - Handling customer complaints - Checking ad quality to comply with company policy and Indonesian Law - Directing customers to use a more web-based employee recruitment system - Conduct inhouse & onsite training for customers to use the advanced recruitment system



BCA Finance

• Accounting
• 200 - 300 Employee

• Operations Staff

  • Dec 2011 - Feb 2014

  - Selecting car loan applications from customers in complete detail and well structured in accordance with the requirements - Inputting car submission application data with the provided application - Summarize application data for car submissions, either on a weekly, monthly or yearly report - Selecting car loan applications from customers in complete detail and well structured in accordance with the requirements - Inputting car submission application data with the provided application - Summarize application data for car submissions, either on a weekly, monthly or yearly report



Telkom

• Türkiye
• Telecommunications
• 1 - 100 Employee

• Contact Center Agent

  • Dec 2010 - Dec 2011

  - Completely answer customer questions regarding the required information - Carefully inputting customer requests and complaints that cannot be resolved - Serve customers in accordance with the applicable Standard Operating Procedure - Maintain company assets such as work desks, work chairs, PCs, telephones, head sets, user IDs and use them responsibly. - Completely answer customer questions regarding the required information - Carefully inputting customer requests and complaints that cannot be resolved - Serve customers in accordance with the applicable Standard Operating Procedure - Maintain company assets such as work desks, work chairs, PCs, telephones, head sets, user IDs and use them responsibly.