IT Infrastructure & Security Senior Manager

• Jul 2023 - Present

▪ Conduct a holistic assessment of IT and security architecture across infrastructure, and applications and provide guidance to Technology team members regarding the required controls that should be implemented.▪ Implement Information Security Risk Assessments, Vulnerability and penetration testing, or any otherrelated projects to gather and report required tasks based on specific assignments to the Infosec team.▪ Responsible for implementing Information Security standards such as ISO 27000 series or any othersimilar standards.▪ Monitor and analyze all information security-related events, logs, or systems reported by the SOC Team.▪ Resolve and follow up to complete any request in compliance and accordance with information securityframework and procedures.▪ Provide reports on any violations and suggest insights to enhance monitoring based on implementedinformation security controls, Audit findings, and assignments.▪ Handle information security incidents, investigate their root cause, and follow up with analysis untilclosure, within the boundaries of incident handling policy and procedure.▪ Implement, and monitor a strategic, comprehensive enterprise IT risk management program.▪ Conduct IT risk assessment and share status with the management.▪ Develop and Provide a Security awareness training program to SODIC’s staff by using (SAN, phishing attack campaigns, and attack simulation). Show less

IT Infrastructure & Security Manager

• Jul 2022 - Sep 2023

▪ Head of the IT Infrastructure & Security Department, including IT Operations and Service Desk functions.▪ Plan, manage, and schedule infrastructure, security systems, and procedures to improve utilization.▪ Propose revision of infrastructure operations and perform complex tasks on critical infrastructureupgrades, security projects, and infrastructure enhancements.▪ Recommend procurement of information systems and enhancements to the infrastructure operations.▪ Review and verify network, application, and data security to assure confidentiality and integrity.▪ Lead the appropriate work for infrastructure and security software systems by user requirements andensure that documentation provides an adequate basis for using the various systems.▪ Develop and administer infrastructure support and project budgets.▪ Recommend specifications for bids, contracts, and agreements for the infrastructure and securitysoftware.▪ Perform Security Assessment (Vulnerability Scanning, Penetration Testing, and Review of theconfiguration of the infrastructure components) and mitigate the findings.▪ Provide several scenarios with their Pros and Cons to simplify decision-making.▪ Analyzing existing risks and providing mitigation plans.Key Achievements:▪ Security Projects Implementations (Email Security – Forcepoint Firewall - Security Assessments –Sandbox Technology – Microsoft 365 E5 Security).▪ Wireless Solution Implementation (Migrate Fortinet Wireless to Ruckus Solution).▪ Darktrace Platforms (Immune System & Antigena Email Security).▪ Akamai Threat Protector (DNS Security, Proxy & WAF).▪ Microsoft 365 E5 Security & Productivity Implementation.▪ ManageEngine Endpoint Central.▪ ManageEngine ServiceDesk Plus Cloud Migration.▪ IT Department 2020-2027 Budget.▪ Privilege Access Management Solution – Sectona.▪ Data Loss Prevention Solution – Microsoft.▪ IBM Qradar Integration (SOAR – SIEM) and SOC as a Service.▪ Microsoft Azure & Amazon AWS Security implementation. Show less

IT Infrastructure Manager

• Apr 2021 - Sep 2022

IT Infrastructure Supervisor

• Mar 2019 - Apr 2021

Storage Systems:• Working on Dell EqualLogic Storages (PS6000 – PS6100 – PS6110).• Create and Manage Storage Pools.• Create and Manage Storage LUNs & Volumes.• Upgrade Firmware using Dell Group Manager or Dell Update Manager• Monitoring Dell Storage using SAN Headquarters.• Monitoring Dell Storage using Dell Storage Manager.• Administer IBM Storwize V7000 Gen2.• Administer IBM Storwize V7000F Gen2+.• Administer IBM Storwize V5030.• Administer IBM Brocade SAN Switches.Firewall:• Working on FortiGate (1000C-100D-90E-81E-500E-600E).• Working on Forti Analyzer (1000D).• Upgrade the FortiGate firmware.• Administer Forti Wireless Controller with FortiAPs.Unified & Collaboration Services:Implement Microsoft Skype for Business Server 2015.• Administer and Manage Microsoft Teams.• Working on Cisco WebEx Teams.Hardware:• Working on Dell Blade m1000e with R610-R620 Servers.• Working on Dell PowerEdge (R720-R730-R740-R940).• Working on Cisco Nexus 9K – 4500.Datacenter:• Moving old Data center from the old location to the new site with all equipment.• Creating a baseline for the existing network.• Design new IP Schema for HQ and BranchesVOIP System:• Determining VoIP System Components (Servers, VOIP Cards)• Implement Elastix Solutions.• Voice Mail, Call Recording, IVR & IM Instant Message. Show less

IT Infrastructure Engineer

• Jul 2016 - Mar 2019

Responsible for managing SODIC HQ (Polygon) and Branches regarding infrastructure services (Network, Microsoft Services, Storage, VMware, Trend Micro, Backup systems, and other Data Center services)Domain Services:• Implement Microsoft Domain services (AD, DNS, DHCP (Failover) and WSUS).• Implement Active Directory Federation Services (ADFS).• Implement Network Access Policy Server (NAP).• Implement Certificate Authority Server (CA).• Upgrade AD from 2008 R2 to 2012 R2.• Implement SODIC File Servers Services.SAP ERP Systems:• Sizing the SAP HANA Requirements.• Implement SUSE Enterprise Linux for SAP HANA.Mail Services:• Managing and administer Exchange Office365 (Hybrid Configuration).• Migrate Office365 to Exchange On-Premise.VMware Services:• Implement VMware vSphere ESXI on 9 Hosts.• Implement vCenter 6.5 with Clustering Services.• Upgrade vCenter to Appliance 6.7.Hyper-V Services:• Administer Hyper-V 2008 R2 on Dell Blade Servers 1000e R610-620.• Upgrade Hyper-V Hosts to 2012 R2.Hyper Converged Infrastructure (HCI):• Implement and Administer Nutanix NX-1065 with Three Nodes.Backup System:• Implement and administer Veritas Backup Exec 2016.• Implement and Administer Veeam B&R 9.5.• Implement VeeamONE 9.5.• Implement Veeam Backup for Office365.• Implement Veeam B&R for SAP HANA.Trend Micro:• Implement OfficeScan Server for Endpoints Security.• Implement TrendMicro Control Manager (TMCM).• Implement TrendMicro Hosted Email Security (HES).• Implement TrendMicro Smart Protection Server (SPS).• Implement TrendMicro Scan Mail for Exchange (SMEX).• Implement TrendMicro Internet Emails Security Virtual Appliance (IMSVA). Show less

IT System Engineer

• Aug 2014 - Jul 2016

Responsible for HQ and 20 Branches regarding infrastructure services (Microsoft Services, Storage, VMware Services, Kaspersky Services, Backup, and Data Center): Responsible for analyzing GDA and preprinting the supported documents and files. • Domain Services: Configure GPOs, Create, maintain and update users. Implement Microsoft Infrastructure services (DNS, DHCP and WSUS). Troubleshooting Active Directory replication problems. Adding, removing, or updating user account information, resetting passwords-mails etc. Answering technical queries and assisting users or IT Technical Support. Apply Systems Security (Systems Security Policies and Validating Users’ Information. Responsible for the upkeep, configuration, and reliable operations of the Systems to ensure that the up time, performance, resources, and security of the computers meet the Company needs. • Mail System: Applying operating system updates, patches, and configuration changes. Administering Exchange 2013. Upgrade The Exchange 2013 to latest Cumulative Updates CU12. • VMware System: Implement and upgrade VMware vSphere 5.5 ESXI and vCenter on 6 IBM H22 Blade to 6.0. Planning, Designing, Deployment, Administering, and configuration of VMware ESXi 6, manage over 150 VMs infrastructure with VMware vCenter. Implement VMware Horizon 6.2 VDI. • Backup System: Implement Backup Exec 2012 Solution. Upgrade to Backup Exec 2015. Manage and implement Backup jobs in Backup Exec 2015. Manage and implement Veeam Backup and Replication for VMs. Upgrade Veeam Backup and Replication to version 9.0. Solid knowledge with NetApp Storage. Solid knowledge with IBM - Storwize V3700. •Microsoft Lync: Administer Lync 2013. Upgrade Lync to Skype for Business 2015. • Data Center: Participate in Moving Data Center from site to another site. Kaspersky: Manage Kaspersky admin kit Servers. Deploy Kaspersky Net Agent to all Domain Computers. Define Tasks and Policies. Dell Servers: Working on Dell PowerEdge Servers (R710-R720-R730-R740). Show less

IT Specialist

• Sep 2013 - Aug 2014

Responsible for supporting 5 schools at Riyadh: • Installing and configuring computer hardware operating systems and applications. • Support end users on MS Office, Win XP/7, Outlook Mail and Database Applications. • Monitoring and maintaining computer systems and networks. • Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues. • Maintain and update technical support document, IT report and policy. • Manage Telephone systems and conference equipment. • Responsible for installing and solving problems in projectors. • Responsible for Hardware inventory. Show less

IT Technical Support

• Jan 2013 - Sep 2013

• Responsible for supporting 20 branches for PCs, Laptops and Handhelds Devices. • Provide technical support to PCs and Laptops for Assistants, Teachers and Students. • Manage the ERP system (Infinity). • Configure all the PDA’s Software and Hardware. • Responsible for Asset Management Inventory. • Resolve hardware and software issues on desktop & laptop PC, and network printers. • Support end users on MS Office, Win XP/7, Outlook Mail and Database Applications. • Administer and maintain server and LAN network equipment to ensure high availability and high performance of systems. • Maintain and update technical support document, IT report and policy. Show less

IT Technical Support

• Sep 2012 - Jan 2013

• Provide technical support to PC & laptop users / Assist in testing, implementation & troubleshooting of Client program & server system. • Support end users on MS Office, Win XP/7, Outlook Mail and Database Applications. • Resolve hardware and software issues on desktop & laptop PC, and network printers. • Administer and maintain server and LAN network equipment to ensure high availability and high performance of systems. • Maintain and update technical support document, IT report and policy. • Manage Telephone systems and conference equipment. • Responsible for installing and solving problems in projectors. Show less

IT Instructor

• Jun 2012 - Sep 2012

• Teach ICDL Version (4). • Participation in the training of teachers, Microsoft Office 2010 for belonging to the Ministry of Education • Teach ICDL Version (4). • Participation in the training of teachers, Microsoft Office 2010 for belonging to the Ministry of Education

IT Instructor

• Aug 2010 - Jun 2012

Responsibilities : • Teach ICDL Version (4). • Teach Commercial Excel. • Teach Web Design Diploma. • Teach Microsoft Office 2007, 2010 and 2013 Versions. • Teach Database Management System. Responsibilities : • Teach ICDL Version (4). • Teach Commercial Excel. • Teach Web Design Diploma. • Teach Microsoft Office 2007, 2010 and 2013 Versions. • Teach Database Management System.

Customer Services

• Jul 2010 - Aug 2010

Responsibilities : Working at 140 Call Center: • Answering the Customer Calls for any Requests. • Handling any problem with the customers. Responsibilities : Working at 140 Call Center: • Answering the Customer Calls for any Requests. • Handling any problem with the customers.

Summer Trainee

• Jul 2009 - Sep 2009

Responsibilities : - Training At: • The Deposits Department. • The Accounting Department. 3- The Credit Department. • Front Office (Customer Service). • The Letters of Guarantee Department. Responsibilities : - Training At: • The Deposits Department. • The Accounting Department. 3- The Credit Department. • Front Office (Customer Service). • The Letters of Guarantee Department.