Experience

Sony Indonesia

• Indonesia
• Consumer Electronics
• 100 - 200 Employee

• Customer Service Operations Specialist

  • Jul 2019 - Present

  - Creating and delivering services required by customers- Making activities to take attention/attracting the customers- Provide the best services through the Sony Service Center (post-sales)

• Service Area Coordinator Supervisor

  • Apr 2018 - Jul 2019

  - Manage the work that will be completed by the implementation team. - Provide understanding between the plans made by the manager and the implementation team.- Controlling and providing evaluations of each company's tasks carried out by implementing staff.- Provide motivation to the implementing team, so as not to lose focus and be bored with the tasks given.

• Service Area Coordinator

  • Apr 2015 - Mar 2018

  - Resolve customer complaints through Sony Authorized Service Centers - Resolve customer complaints directly when needed- In control of all service activities and processes at Authorized Service Centers- Convey training of workflow service management- Liaise with a total of 10 Sony Service Centers in Jakarta, Bogor, Tangerang, Depok, Bekasi, Yogyakarta, and Semarang area- Assists other area’s Service Center (Medan, Banjarmasin, Palembang, Riau)- Prepare and review daily, weekly and monthly activity report to regional and division head Show less

• Call Center Agent

  • Apr 2014 - Mar 2015

  - Confer with customers by phone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints- Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken- Resolve customers' complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers Show less

• Sales Support for VAIO Products

  • Jun 2013 - Mar 2014

  - Managing the correspondence between the sales team and their clients- Providing data and reports to help the sales team- Dealing with invoices, chasing up overdue payments and monitoring ongoing orders

• Merchandiser for VAIO Products

  • Oct 2012 - May 2013

  - Market visit- Ensure that products appear in the right store at the appropriate time and in the correct quantities as per Company SOP- Cooperate with VAIO sales team