Sourcing Coordinator

• May 2022 - Present

Senior Healthcare Manager

• Jun 2021 - Present

Managed Family Medicine Department, Level II Regional Medical Center, serving over 113,000 beneficiaries and averaging over 1,000 weekly encounters. - Directed daily supervisory operations of a 94- member multidisciplinary case management team; averaging 215 daily patient encounters. - Optimized access to care by supporting transition to virtual appointments; increased positive patient satisfaction feedback by 4%. Managed Family Medicine Department, Level II Regional Medical Center, serving over 113,000 beneficiaries and averaging over 1,000 weekly encounters. - Directed daily supervisory operations of a 94- member multidisciplinary case management team; averaging 215 daily patient encounters. - Optimized access to care by supporting transition to virtual appointments; increased positive patient satisfaction feedback by 4%.

Senior Healthcare Consultant

• Jul 2019 - Nov 2021

Maintained general healthcare services oversight, medical preparedness, and training for nearly 5,000 soldiers and civilians geographically dispersed over 19 installations across 16 states.- Provided medical surveillance expertise to planners and leaders for multiple exercises and real-world threats, including the current Coronavirus 2019-2021 pandemic and Ebola 2018-2019 outbreak.- Facilitated COVID-19 testing for 250+ people on time; reduced impact on local healthcare facilities by increasing bed capacity, sharing patient load and eliminating overlapping duties.-Supported Command Surgeon by monitoring medical readiness, environmental health programs, and coordinating 12 medical proficiency training exercises. Show less

20th CBRNE Command; First Sergeant, Headquarters

• Jul 2018 - Jun 2019

Advisor to the commander on health and welfare of the entire unit and family members. Delivered training, professional development and enhanced readiness to 259 military personnel and 109 civilian employees.- Interfaced with senior managers and systems administrators at various levels; reduced meeting downtime 40% by sourcing remote and virtual platforms.- Skillfully managed daily administrative reporting and operational duties for 259 military personnel and 109 government contractors.- Utilized emerging technologies, such as MS Suite, Teams and Zoom. Organized classified meetings, functions, and conferences, ensuring timely program effectiveness and security compliance. Show less

Senior Operations Analyst

• Aug 2017 - Jul 2018

Led strategic level medical operations in Republic of Korea. Developed Army health systems support plan for six direct reporting units and seven major training exercises.- Created long and short-range calendars for six geographically dispersed reporting units.- Maintained confidentiality in processing and maintaining sensitive records and files.- Assisted in developing multiple Army Health Systems support plans for all major exercises supporting Korean Theater of Operations. Show less

Senior Healthcare Manager

• Sep 2015 - Aug 2017

Surgery Department Manager in level II Regional Medical Center, serving over 113,000 beneficiaries and averaging over 18,000 patient encounters annually. - Managed training and professional development for 22 enlisted soldiers, 115 officers and 154 government service (GS) employees. - Implemented patient experience training throughout entire department, increasing from 94.5% to 98.4% in overall patient satisfaction. - Managed assets of over $10.2 Million to include all travel, inspection and procurement of required materials without discrepancy. - Supported and encouraged department to issue over $31K in performance and incentive awards. Show less

Senior Operations Analyst

• Jul 2013 - Aug 2015

Advisor to multiple commanders on organizational health care metrics comprised of 2,263 Soldiers. - Provided and interpreted policies and procedures to senior management, which directly impacts recruiting new personnel and retaining current members within the organization. - Strictly enforced Emergency Medical Technicians (EMT) recertification training for 150 medical personnel; consistently ensured 100% completion of requirements ahead of deadline. - Coached, trained and mentored leaders, accomplishing complex operational objectives; mentored small groups of employees to fill workplace gaps. Show less

Healthcare Leader; Learning & Development Manager

• Mar 2002 - Feb 2012