Product Manager

• Oct 2022 - Present

- Participate in setting product strategy & roadmaps and work within cross functional teams to oversee execution- Liaison between developers, designers and business stakeholders to make sure product requirements address the needs of the business and its users- Break tasks into user stories to clearly articulate the required scope of work with thoughtful consideration of corner cases- Track & analyse KPIs & key metrics to measure product performance- Create detailed product specs and oversee feature documentation used to ensure alignment across technical functions and squads- Follow-up on final implementation of features to ensure proper execution of the user experience and design in compliance with the specifications

System Analyst

• Oct 2020 - Oct 2022

- Analyze different Partners API and create integration Documents for the Development team to work on- manage high severity incidents till resolution- Understands platform architecture (at a high-level), API documentation, and troubleshooting techniques- In charge of the RPA initiative to automate most of internal processes of the company(as an Analyst and developer)- Provide dedicated integration support for all types of partners/ merchants Evaluated and adopted new technologies to address changing industry needs- Create and maintain technical documentation of the product and processes and materials for operation staff- Conduct interviews with key business users to collect information on business processes and user requirements

System Analyst

• Aug 2019 - Oct 2020

- Analyzing users requirements and translating them practical solutions to the develops or vendors.- Mange User acceptance meetings for the developed solutions. - Testing the system and reporting the bugs. - Develop SQL scripts for Data Migration. - Designed and Developed Robotic Solutions using RPA (UIPath) - Analyzing users requirements and translating them practical solutions to the develops or vendors.- Mange User acceptance meetings for the developed solutions. - Testing the system and reporting the bugs. - Develop SQL scripts for Data Migration. - Designed and Developed Robotic Solutions using RPA (UIPath)

Software Engineer

• Apr 2019 - Oct 2020

full stack developer full stack developer

Senior IT Support

• 2014 - Jan 2019

- Managing windows servers- Maintaining backup solutions for servers and endpoints- Planning & Implementing Network Infrastructure- Managing CCTV solutions.- Handling Help desk issues - Managing windows servers- Maintaining backup solutions for servers and endpoints- Planning & Implementing Network Infrastructure- Managing CCTV solutions.- Handling Help desk issues

Web Developer

• Jun 2012 - Aug 2012

Information Technology Specialist

• Jul 2010 - Aug 2010