Badr Farouk
IT Support Specialist at PC LINK- Claim this Profile
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English Full professional proficiency
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Arabic Native or bilingual proficiency
Topline Score
Bio
Credentials
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CompTIA A+ (220-1001) Cert Prep 3: Core Hardware
LinkedInOct, 2022- Nov, 2024 -
Project Management Support Certificate
Information Technology Industry Development Agency, ITIDAJul, 2022- Nov, 2024 -
Microsoft Certified Solutions Associate (MCSA)
MicrosoftOct, 2021- Nov, 2024 -
Cisco Certified Network Associate Routing and Switching (CCNA)
New Horizons CLC | NH NortheastMar, 2021- Nov, 2024 -
CompTIA Network+
New Horizons CLC | NH NortheastMar, 2021- Nov, 2024 -
CompTIA A+
CompTIAJan, 2019- Nov, 2024
Experience
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PC LINK
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Egypt
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Computer Networking Products
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1 - 100 Employee
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IT Support Specialist
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Jul 2022 - Present
My duties are : • Installing and troubleshooting MacOs • Configuring and troubleshooting Outlook • Configuring CCTV systems • Orienting new end users in hardware, software, and network systems/services available • Providing remote support via telephone, or remote desktop technology • Troubleshooting Microsoft Windows 7/8/10 • Troubleshooting Microsoft Office and Active Directory • Experience with setting up, configuring & troubleshooting PC & laptop hardware and peripherals • Troubleshooting printers and remote support • Basic troubleshooting experience in network connectivity: WAN and LAN • Produce, maintain, and update technical documentation •Ability to work on multiple priorities and/or projects simultaneously when assigned by senior engineers Troubleshoot, resolve, and escalate service tickets as needed Show less
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Birla Carbon
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India
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Chemical Manufacturing
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700 & Above Employee
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IT Support Specialist
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Aug 2022 - Aug 2022
First line Support to: •Network troubleshooting to identify general network problems •Maintain all local software licensing to ensure satiability •Install software, give training when needed •Supporting Printer & Photocopier First line Support to: •Network troubleshooting to identify general network problems •Maintain all local software licensing to ensure satiability •Install software, give training when needed •Supporting Printer & Photocopier
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Sutherland
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Customer Service Agent
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Feb 2022 - Feb 2022
worked as Customer Service Agent During FTD Campaign worked as Customer Service Agent During FTD Campaign
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Second Line Support
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Apr 2020 - Jan 2022
As a 2nd Line Support , my duties were:• Troubleshooting software , hardware and network issues• Working with ERP systems and POS systems • Handling the company's clients via phone calls or emailscompany's website : kts-egypt.com
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First Line Support
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Jul 2019 - Apr 2020
I worked as a technical support for a company called Kamar Trade Solutionas a 1st Line Support , my duties were : Provide first line investigation and diagnosis of tier 1 support problems, while also deciding when to escalate to next level.troubleshooting software, specifically Windows 7 ,10explaining technical concepts in a non-technical way to ensure end user understanding while maintaining a high level of customer service
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Mobhirksa
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Saudi Arabia
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Retail
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1 - 100 Employee
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Graphic Designer
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Jun 2018 - Oct 2018
my duties: were designing the company's website banners and social media banners my duties: were designing the company's website banners and social media banners
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Education
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2019 - 2023
Alexandria University
Bachelor's degree in Commerce, Management Information Systems and Services
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