Experience

UNIQLO EUROPE LTD

• United Kingdom
• Retail
• 200 - 300 Employee

• Supervisor - Uniqlo - Global Flagship store

  • Mar 2022 - Present

• Team Leader - Uniqlo - Regent Street store

  • May 2021 - Mar 2022



Self-employed

• Real Estate
• 1 - 100 Employee

• Private Tutor

  • Sep 2012 - Present

  I am a practised private tutor of all subjects in the French curriculum, with an emphasis on history, geography, French, philosophy and Economics. I have worked with disadvantaged and privately educated students to improve their grades and realise their potential. I am a practised private tutor of all subjects in the French curriculum, with an emphasis on history, geography, French, philosophy and Economics. I have worked with disadvantaged and privately educated students to improve their grades and realise their potential.

• Supervisor - Flagship store - London

  • Nov 2019 - Aug 2020

  A global lifewear retail group from Japan-with an ambition to be the market leader.Uniqlo has been a great experience. They have promoted me based on my customer and people skills, as well as my hard work to represent the company and what it stands for. When I was promoted to supervisor, I was responsible for :•Supervising and managing a team of customer advisors in order to maintain smooth and efficient running of the store•Training and developing employees across various store operations (visual, cleanliness, customer service, product and brand knowledge, cash management, sales, inventory management, etc…)•Responsible for maintaining the highest Uniqlo standards on the shop floor and in the back-of-house•Sharing and spreading the Uniqlo standards and spirit•Delivering the best shopping experience to customers•Dealing with a wide variety of customers enquiries

• Team leader - Flagship store - London

  • Sep 2017 - Oct 2019

  •Carrying out any and all till operations: cards and cash payments, refunds and exchanges, counting the tills•Training and development of new employees•Assisting supervisors managing the shop floor•Upholding the highest Uniqlo standards on the shop floor and in the back-of-house•Delivering the best shopping experience to customers•Dealing with a wide variety of customers enquiries•Awarded Customer Advisor of the MonthI'm part of a team which takes part in a Global store contest where all Uniqlo stores world while compete in becoming the best Uniqlo store and has achieved outstanding results, reaching as high as ranked 3rd in the world.



White Rose Laundries Limited

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Shop Assistant

  • Nov 2016 - Jul 2017

  •Dealing with an international and demanding clientele •Fully accountable for running the shop •Serving customers and booking orders •Attracting new customers, keeping them and gaining their loyalty •Taking cards and cash payments •Dealing with all customers inquiries •Training and development of new employees •Dealing with an international and demanding clientele •Fully accountable for running the shop •Serving customers and booking orders •Attracting new customers, keeping them and gaining their loyalty •Taking cards and cash payments •Dealing with all customers inquiries •Training and development of new employees



SDH (Société Dauphinoise pour l'Habitat)

• France
• Real Estate
• 100 - 200 Employee

• Collection officer - Receipts and Recovery Service

  • Jun 2015 - Sep 2015

  Construction and Management of social housing with 38 400 tenants. Construction and Management of social housing with 38 400 tenants.

• Customer service officer

  • Jan 2014 - Feb 2014

  Mission : technical support for tenants' claims, which cannot be resolved by the customer relations service. •Deal with technical emergencies in order of priority •Verify the facts with tenants and if required, direct them to our service providers •Contracting companies •Alerting managers when required •Writing letters, emails and reminders to enterprises under contracts •Follow up renovation works Mission : technical support for tenants' claims, which cannot be resolved by the customer relations service. •Deal with technical emergencies in order of priority •Verify the facts with tenants and if required, direct them to our service providers •Contracting companies •Alerting managers when required •Writing letters, emails and reminders to enterprises under contracts •Follow up renovation works

• Customer adviser

  • Jan 2013 - Jun 2013

  •Regular update of housing request data base •Receive and advise the applicants for social housing •Assessment of tenants' eligibility and preparation of documents •Regular update of housing request data base •Receive and advise the applicants for social housing •Assessment of tenants' eligibility and preparation of documents

• Customer service officer

  • Oct 2012 - Nov 2012

  Mission : technical support for tenants' claims, which cannot be resolved by the customer relations service (+4 000 rental houses)•Deal with technical emergencies in order of priority•Verify the facts with tenants and if required, direct them to our service providers•Contracting companies•Alerting managers when required•Writing letters, emails and reminders to enterprises under contracts•Follow up renovation works

• Administrative assistant

  • Jul 2012 - Sep 2012

  •Reception and phone enquiries•Writing or formatting letters for the customer service officers or the agency manager•Managing agendas of the customer service officers•Files preparation•Management of lease cancellations•Scanning and archiving records•Preparing and sending company outgoing mail



The Chamber of Trade and Craft

• Legal formalities adviser

  • Jan 2011 - Sep 2011

  The Chamber of Trade and Crafts is a French public institution that promotes crafts in its local area and defends interests of the sector. •Receive and advise the new entrepreneurs, business leaders and agents •Advise and inform about legal formalities (creation, modification, cessation of activity, shelf company...) •Validate submitted files •Registration and distribution of files to partners (URSSAF, the office clerk of commercial court...) •Information search and legal watch The Chamber of Trade and Crafts is a French public institution that promotes crafts in its local area and defends interests of the sector. •Receive and advise the new entrepreneurs, business leaders and agents •Advise and inform about legal formalities (creation, modification, cessation of activity, shelf company...) •Validate submitted files •Registration and distribution of files to partners (URSSAF, the office clerk of commercial court...) •Information search and legal watch



PRO BTP Groupe

• France
• Insurance
• 700 & Above Employee

• Administrative assistant - Logistics Department - PRO-BTP

  • Sep 2008 - Aug 2009

  PRO-BTP is a pension and provident foundation. •Managing incoming phone calls and mail •Scanning and archiving records PRO-BTP is a pension and provident foundation. •Managing incoming phone calls and mail •Scanning and archiving records

• Administrative assistant - Logistics Department - PRO-BTP

  • Nov 2005 - Oct 2006

  •Managing incoming phone calls and mail •Scanning and archiving records •Managing incoming phone calls and mail •Scanning and archiving records