Experience

SH PHARMACEUTICALS LIMITED

• India
• Mining
• 1 - 100 Employee

• Deputy Manager

  • Jul 2020 - Present



C-Square Info-Solutions Ltd

• India
• IT Services and IT Consulting
• 400 - 500 Employee

• Support Manager

  • Sep 2015 - Feb 2020

  Managing a team of 18 members who can direct flow of customers and ensure that each customer receivesservice by providing a friendly environment. Resolve problems that affected in the service, efficiency, andproductivity of the front end and any other tasks as assigned from time to time. Managing a team of 18 members who can direct flow of customers and ensure that each customer receivesservice by providing a friendly environment. Resolve problems that affected in the service, efficiency, andproductivity of the front end and any other tasks as assigned from time to time.



Anglo-French Drugs & Industries Ltd.

• India
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Data Analyst

  • Nov 2014 - Aug 2015

  􀀀 Expertise in MIS, Reporting Analysis and Ad-hoc reports, MIS Presentation and DatabaseMaintenance.􀀀 Preparing monthly sales Actual vs Target report by MSR, ASM & ZSM wise.􀀀 Analyses of the sales performance for overall India's business unit and present them through welldesigned weekly and monthly reports.􀀀 Compiling 300+ MSR wise doctor's call & Coverage Reports VP & above.􀀀 Disciplined, prudent, self motivated with good communication and relationship management skills.􀀀 Provide ad-hoc analysis projects to support Sales team, using skills in various applications includingExcel, Access Mainframe and PowerPoint.􀀀 Training to new MSR & ASM's about mobile reporting C Square Sales force (CRM).􀀀 Providing Secondary & closing report to VP.􀀀 Generating Dashboards by monthly and presenting to managements.



Zealot IT Solutions Pvt Ltd

• India
• Information Technology & Services
• 1 - 100 Employee

• Senior Customer Support Technician

  • May 2014 - Oct 2014

  􀀀 Installing and Configuring Routers.􀀀 Installing and Configuring Firewall􀀀 Configuring Wireless devices􀀀 Troubleshooting LAN issues􀀀 Installing and Troubleshooting Windows –Operating Systems􀀀 Installing Programs and application software as per customer requirement 􀀀 Installing and Configuring Routers.􀀀 Installing and Configuring Firewall􀀀 Configuring Wireless devices􀀀 Troubleshooting LAN issues􀀀 Installing and Troubleshooting Windows –Operating Systems􀀀 Installing Programs and application software as per customer requirement



SH Pharmaceuticals Ltd

• IT Head

  • Jun 2008 - Apr 2014

  • Updating and troubleshot in client Software (H.O & C&F).• Installing, Configuring and Managing the Desktop Computers and Software.• Installing and updating in client side, and give the client/server privileges.• Install Windows 2000/2003/XP OS, configure IP addresses and network printers.• Install the all Programmes and data base.• Connecting to the user's desktop system to check the problem and get the issue resolved. Serving as Member of Operations Team & monitoring the alerts on servers through the patrol agent.• Maintaining of all the branches all over India and providing online support to solve the problems.



C-Square Info-Solutions Ltd

• India
• IT Services and IT Consulting
• 400 - 500 Employee

• Customer Support Executive

  • Feb 2004 - May 2007

  Expedite front lines, direct flow of customers and ensure that each customer receives service by providing a friendly environment. Resolve problems that affected in the service, efficiency, and productivity of the front end and any other tasks as assigned from time to time. • Resolving customers Queries using Tele support • Database repair and Configuration using Sybase SQL -9 • Generating and Modifying reports using PowerBuilder • Troubleshooting using remote software.• Installing, Configuring, Managing, and Troubleshooting Server and Clients.